At a Glance
- Tasks: Be the superhero of guest experiences, ensuring satisfaction from check-in to check-out.
- Company: Join Radisson Hotel Group, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy special travel rates, development opportunities, and complimentary meals on duty.
- Other info: Dynamic team environment with fantastic career progression opportunities.
- Why this job: Make every moment matter while having fun and growing your skills.
- Qualifications: A positive attitude, attention to detail, and strong communication skills are key.
The predicted salary is between 1200 - 1600 £ per month.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Guest Service Agent to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise!
What We Offer Our Guest Service Agent:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Guest Service Agent Role:
Our Guest Service Agents love the hustle and bustle of life! It’s not just about check‑in and check‑out. It’s about everything in‑between. You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department. As Guest Service Agent, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Guest Service Agent:
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem‑solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
The Radisson Blu Hotel in Leeds is set in a meticulously restored building that once served as the main office of the Leeds Permanent Building Society. This grand building has preserved its original art deco style. Located in The Light shopping and entertainment complex, our Leeds city‑centre hotel offers easy access to bars, restaurants and shops, plus attractions such as the First Direct Arena. Unwind in one of 147 stylish rooms and suites, complete with amenities such as minibars and flat‑screen televisions. The on‑site Fire Lake Grill House and Cocktail Bar boasts an open kitchen and a great selection of grilled dishes, unique starters and handcrafted drinks. Take advantage of the free high‑speed wireless Internet during your stay, as well as a discounted pass for the nearby Nuffield Health Leeds Fitness and Wellbeing Gym. If you’re travelling for work, ask the staff about our business centre. Our planners can help choose the best venue for work events from one of 10 meeting rooms.
Guest Service Agent - Casual in Leeds employer: Radisson Hotel Group
Radisson Hotel Group is an exceptional employer, offering a dynamic work environment in the heart of Aberdeen City, where you can thrive as a Guest Experience Manager. With a strong commitment to employee growth and development, we foster a culture of inclusivity and fun, ensuring that our team members feel valued and empowered. Join us to be part of a globally recognised brand that prioritises hospitality excellence and provides unique opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent - Casual in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Radisson's values and ethos. This way, you can show how your mindset aligns with their 'Yes I Can!' attitude and demonstrate that you're ready to be a true Moment Maker.
✨Tip Number 2
Practice your communication skills! As a Guest Service Agent, you'll need to connect with guests effortlessly. Try role-playing scenarios with friends or family to boost your confidence and ensure you can handle any situation with patience and empathy.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will highlight your creativity and ability to think on your feet, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows your enthusiasm for joining the Radisson team. Don’t forget to follow up after applying; a quick email can make a big difference in keeping your application top of mind!
We think you need these skills to ace Guest Service Agent - Casual in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest service and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Guest Service Agent role. Highlight any relevant experience or skills that align with our 'Yes I Can!' ethos and the qualities we’re looking for in a team member.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team.
How to prepare for a job interview at Radisson Hotel Group
✨Know the Brand Promise
Before your interview, make sure you understand Radisson Hotel Group's brand promise of 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Guest Service Agent and be ready to share examples of how you've made moments matter in previous experiences.
✨Showcase Your Yes I Can! Attitude
During the interview, demonstrate your positive mindset and flexibility. Use specific examples to illustrate how you've tackled challenges with a 'Yes I Can!' attitude. This will resonate well with the interviewers who are looking for someone who embodies their service ethos.
✨Highlight Your Problem-Solving Skills
As a Guest Service Agent, you'll need to think on your feet. Prepare to discuss situations where you've creatively solved problems or improved guest experiences. This will show that you're not just about following procedures but also about enhancing service quality.
✨Emphasise Teamwork and Communication
Since you'll be part of a dynamic team, it's crucial to highlight your ability to work collaboratively. Share examples of how you've successfully communicated and worked with others to ensure guest satisfaction, as this is key to thriving in the fast-paced hotel environment.
