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- Tasks: Supervise the front office team and ensure exceptional guest experiences.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, development opportunities, and complimentary meals on duty.
- Why this job: Be part of a vibrant team that values your growth and creates memorable moments for guests.
- Qualifications: Flexibility, positive attitude, and strong communication skills; experience is a plus but not required.
- Other info: Work 24 hours per week in a fun, dynamic environment focused on teamwork and guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
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Radisson Hotel Group is one of the world\’s largest hotel groups, with ten distinctive hotel brands and more than 1,160 hotels in operation and under development across 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our team members are true Moment Makers, bringing the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Front Office Supervisor – 24 hours per week to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That\’s a promise!
What We Offer Our Front Office Supervisor
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us, you will benefit from a wide range of development offers supporting your learning & growth right from onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures, and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full-time team members
- Free use of our leisure, pool, and gym facilities at off-peak times where applicable
The Front Office Supervisor Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that exceeds expectations — creating memorable moments for our guests.
- Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.
- You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
- You will exude patience, empathy, and have the personality to host the show.
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
As Front Office Supervisor, you will join a team passionate about delivering incredible service, believing that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Front Office Supervisor
- Flexibility and a positive, Yes I Can! attitude
- An eye for detail
- A creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers. We look forward to getting to know you!
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Front Office Supervisor employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's core values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during any interviews or discussions.
✨Tip Number 2
Showcase your interpersonal skills by engaging with current employees on platforms like LinkedIn. Ask them about their experiences and what they love about working at Radisson; this can provide valuable insights and make a positive impression.
✨Tip Number 3
Prepare to discuss specific examples of how you've created memorable moments for guests in previous roles. Highlighting your problem-solving abilities and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in hospitality and customer service. Being knowledgeable about industry standards and innovations can set you apart and demonstrate your passion for creating extraordinary service.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Front Office Supervisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use specific examples from your past experiences that demonstrate your ability to create extraordinary service and lead a team effectively.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or supervisory roles. Even if you haven't held a similar position, showcase transferable skills such as customer service, teamwork, and problem-solving abilities.
Showcase Your Soft Skills: Since the role requires strong verbal communication skills and a positive attitude, make sure to include examples of how you've demonstrated these traits in your previous roles. This will help convey your fit for the 'Yes I Can!' ethos of Radisson Hotel Group.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or resolve conflicts. Highlight your creative problem-solving abilities, as this is crucial for a Front Office Supervisor who needs to handle various situations effectively.
✨Emphasise Teamwork and Leadership
Since you'll be supervising a team, it's important to showcase your leadership skills. Talk about your experience working in teams, how you motivate others, and any instances where you've successfully led a group to achieve a common goal.
✨Align with the Company Culture
Familiarise yourself with Radisson Hotel Group's values and their 'Yes I Can!' service ethos. During the interview, reflect these values in your answers and demonstrate how your mindset aligns with their culture of creating extraordinary service.
