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For Companies At a Glance
- Tasks: Coordinate events and reservations, ensuring exceptional guest experiences.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, unlimited learning access, and a contributory pension scheme.
- Why this job: Be part of a fun, dynamic team that values your skills and creativity.
- Qualifications: Flexibility, attention to detail, and strong communication skills are key; experience is a plus.
- Other info: Work in the iconic Radisson Blu Hotel in Bristol, close to popular attractions.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation – creating memorable moments for our guests.
As Events and Reservations Coordinator, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where reservations initiatives & hotel targets are achieved
- Supervises the reservations team fostering a culture of growth, development and performance within the department
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Reviews and scrutinises the performance of the business, providing recommendations that will drive financial performance
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow‑up as required
Requirements
- Experience in reservations
- Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problem‑solving capabilities offering support where required
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experience of working with IT systems on various platforms
- Strong communication skills
Housed in an iconic 18‑storey high rise, the Radisson Blu Hotel in Bristol places you at the centre of one of England’s most captivating cities, near a number of popular attractions. The hotel is within walking distance of the Hippodrome Theatre, the Cabot Circus Shopping Centre, the At‑Bristol Science Centre, Brunel\’s SS Great Britain and the Blue Reef Aquarium. In addition, the Radisson Blu is just steps from public transport, so getting around is easy. It’s not just the city’s tallest hotel; it provides some of the best services and facilities you’ll find at any hotel in the city. In addition to a prime harbour location, the hotel offers 176 modern rooms and suites, as well as an on‑site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
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Events and Reservations Coordinator employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events and Reservations Coordinator
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's ethos, especially the 'Yes I Can!' service philosophy. Understanding this mindset will help you align your approach during interviews and demonstrate that you embody their values.
✨Tip Number 2
Network with current or former employees of Radisson Hotel Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've created memorable experiences for customers in previous roles. Highlighting your ability to anticipate guest needs will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience in event planning or reservations management. Being able to articulate how you handle multiple tasks while maintaining attention to detail will set you apart.
We think you need these skills to ace Events and Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities required for the Events and Reservations Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in event coordination or customer service. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and sales-driven mindset.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Radisson Hotel Group that resonate with you, such as their commitment to guest satisfaction and employee development. Show how your positive attitude and problem-solving skills make you a great fit.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Events and Reservations Coordinator role.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Organisational Skills
As an Events and Reservations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or events simultaneously. This will demonstrate your ability to handle the hustle and bustle of the role.
✨Emphasise Your Customer Service Mindset
Radisson Hotel Group values a 'Yes I Can!' attitude. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that highlight your commitment to creating memorable experiences for guests.
✨Demonstrate Flexibility and Problem-Solving Skills
The hospitality industry can be unpredictable. Prepare to discuss situations where you had to think on your feet or adapt quickly to changes. Highlight your creative problem-solving skills and how they contributed to guest satisfaction.
✨Research the Company Culture
Familiarise yourself with Radisson Hotel Group's values and culture. Understanding their focus on teamwork and personal development will help you align your answers with what they are looking for in a candidate. Show enthusiasm for being part of a team that makes every moment matter.
