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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel.
- Company: Join Radisson Hotel Group, a leading global hotel brand.
- Benefits: Enjoy competitive pay, travel discounts, and extensive training opportunities.
- Why this job: Be a superhero for guests and make every moment matter.
- Qualifications: Positive attitude, strong communication skills, and a passion for service.
- Other info: Flexible hours, fun team environment, and great career progression.
The predicted salary is between 1200 - 1600 ÂŁ per month.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
What We Offer Our Receptionist
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Receptionist - Casual employer: Radisson Hotel and Conference Centre London Heathrow
Contact Detail:
Radisson Hotel and Conference Centre London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Casual
✨Tip Number 1
Get to know the hotel and its culture before your interview. Familiarise yourself with Radisson's values and the 'Yes I Can!' service ethos. This will help you connect with the team and show that you're genuinely interested in being a part of their world.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the hotel, so being able to express yourself clearly and warmly is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle the hustle and bustle of front office life.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Radisson team. We can’t wait to see your application!
We think you need these skills to ace Receptionist - Casual
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your positive attitude. Remember, we’re all about that 'Yes I Can!' spirit!
Tailor Your Application: Make sure to tailor your application to the Receptionist role at Radisson Hotel Group. Highlight any relevant experience or skills that align with our values of creating memorable moments for guests. A little personal touch goes a long way!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use simple language and structure your thoughts well. This helps us understand your journey and how you can contribute to our team without getting lost in the details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Radisson Hotel and Conference Centre London Heathrow
✨Know the Brand Promise
Before your interview, make sure you understand Radisson Hotel Group's brand promise of 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Receptionist. Prepare examples from your past experiences where you created memorable moments for guests or customers.
✨Show Your Yes I Can! Attitude
During the interview, demonstrate your positive attitude and flexibility. Use phrases like 'I can' or 'I will' when discussing how you handle challenges. This aligns perfectly with the company's service ethos and shows that you're ready to tackle any situation with enthusiasm.
✨Highlight Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Be prepared to discuss your communication skills and how you build rapport with people. Share specific stories that showcase your ability to connect with others and create a welcoming atmosphere.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle difficult situations or guest complaints. Think of a few scenarios where you successfully resolved an issue, demonstrating your creative problem-solving skills. This will show that you can maintain guest satisfaction even under pressure.
