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- Tasks: Be the superhero of guest experiences, ensuring smooth check-ins and unforgettable stays.
- Company: Join Radisson Hotel Group, a global leader in hospitality with a vibrant culture.
- Benefits: Enjoy special travel rates, 28 days holiday, and access to over 20K learning modules.
- Why this job: Make every moment matter while growing your skills in a dynamic team environment.
- Qualifications: A positive attitude, attention to detail, and strong communication skills are key.
- Other info: Fantastic opportunities for career progression and a supportive work culture await you.
The predicted salary is between 800 - 1200 ÂŁ per month.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise! We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group!
What We Offer Our Receptionist:
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Receptionist Role:
Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between. You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
Qualities We Are Looking For In Our Receptionist:
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Receptionist employer: Radisson Hotel and Conference Centre London Heathrow - Rooms
Contact Detail:
Radisson Hotel and Conference Centre London Heathrow - Rooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Radisson's values and ethos. This way, you can show off your understanding of their 'Yes I Can!' attitude and how you embody that mindset.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any guest situation with ease.
✨Tip Number 3
Show your passion for service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to creating extraordinary experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your 'Yes I Can!' attitude.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight any relevant experience or skills that align with our values and the job description. We love seeing how you can contribute to making Every Moment Matter!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make your application easy to read and straight to the point. Use bullet points if needed to showcase your skills and experiences effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Radisson Hotel and Conference Centre London Heathrow - Rooms
✨Know the Brand Promise
Before your interview, make sure you understand Radisson Hotel Group's brand promise of 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Receptionist. Prepare examples from your past experiences where you made a moment special for someone.
✨Showcase Your Yes I Can! Attitude
During the interview, demonstrate your positive mindset and flexibility. Use phrases like 'I can' or 'I will' when discussing challenges. This will show that you align with their service ethos and are ready to tackle any situation with enthusiasm.
✨Highlight Your Problem-Solving Skills
As a Receptionist, you'll face various challenges. Be ready to share specific instances where you've creatively solved problems in previous roles. This will illustrate your ability to think on your feet and ensure guest satisfaction.
✨Emphasise Teamwork
Radisson values teamwork, so be prepared to discuss how you've successfully collaborated with others in the past. Share stories that highlight your communication skills and how you contribute to a positive team environment.
