At a Glance
- Tasks: Welcome guests and ensure their stay is memorable, handling all aspects of their experience.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, development opportunities, complimentary meals, and access to leisure facilities.
- Other info: Flexible hours and fantastic opportunities for career progression await you!
- Why this job: Be part of a fun team that values your growth and creativity while making every moment matter.
- Qualifications: A positive attitude, attention to detail, and strong communication skills are essential; experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
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Radisson Hotel Group is one of
the world\'s largest hotel groups with ten distinctive hotel brands, and more
than 1,160 hotels in operation and under development in 95+ countries. The
Group’s overarching brand promise is Every Moment Matters with a signature Yes
I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
We are now looking for a Guest Service Night Agentto join our dynamic team
here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on
your resume. Because mindset is what it’s all about. And you can grow the rest
with us. That\'s a promise!
What We Offer OurGuest Service Night Agent
We aim to be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:
• Special rates for our team members, and friends and families while travelling
and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With
us you will benefit from a wide range of development offers supporting your
learning & growth right from your onboarding. This includes an individual
development plan and unlimited access to more than +20K learning modules &
programs through Radisson Academy
• Participate and live Responsible Business every day together with our team
members in the hotel and in the local communities where we work on creating
shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where
applicable
TheGuest Service Night AgentRole
Our front office team is the heart of the house, providing a warm welcome and
happy smile, and where we strive to deliver an experience that is beyond
expectation - creating memorable moments for our guests.
• Our Guest Service Night Agents love the hustle and bustle of life! It’s not
just about check-in and check-out. It’s about everything in-between
• You will be our guests’ superhero ensuring all aspects of the guest journey
and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest
satisfaction and the smooth running of the front office department
As Guest Service Night Agent, you will join a team that is passionate about
delivering incredible service where we believe that anything is possible,
whilst having fun in all that we do!
Qualities We Are Looking For In OurGuest Service Night Agent
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential
The Radisson Hotel Group portfolio includes Radisson Collection,
Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park
Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel brought
together under one commercial umbrella brand Radisson Hotels.
Become part of the world of Moment Makers, we are looking forward to
getting to know you!
Guest Service Night Agent in Sheffield employer: Radisson Blu Sheffield
Radisson Hotel Group is an exceptional employer that prioritises its people, offering a vibrant work culture where every team member is valued as a Moment Maker. With competitive benefits, extensive development opportunities through Radisson Academy, and a commitment to responsible business practices, employees can thrive both personally and professionally. Join us in creating memorable experiences for our guests while enjoying perks like special travel rates, complimentary meals, and access to leisure facilities.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Night Agent in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Radisson Blu Sheffield. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Radisson Blu Sheffield
Don't be shy about reaching out to Radisson Blu Sheffield directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Night Agent in Sheffield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Radisson Blu Sheffield and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Radisson Blu Sheffield
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
