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- Tasks: Welcome guests and ensure a smooth check-in/check-out experience.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, development opportunities, and complimentary meals on duty.
- Other info: Work in a stylish hotel at Stansted Airport with fantastic career progression opportunities.
- Why this job: Be part of a fun team that values your growth and creates memorable moments for guests.
- Qualifications: A positive attitude and strong communication skills are essential; experience is a plus but not required.
The predicted salary is between 20000 - 30000 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Receptionist to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise!
What We Offer Our Receptionist
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times where applicable
The Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Welcome to the Radisson Blu Hotel London Stansted Airport Hotel, a modern and sophisticated hotel where convenience meets style for our business and leisure guests. Situated at Stansted Airport a covered walkway is all that stands between our rooms, the airport terminal building and convenient travel links. Our stylish airport hotel offers 500 bedrooms and suites, two on-site restaurants, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
Receptionist employer: Radisson Blu Hotel Stansted
Contact Detail:
Radisson Blu Hotel Stansted Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Radisson Hotel Group's values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their culture during any interactions.
✨Tip Number 2
Practice your communication skills, as strong verbal communication is key for a Receptionist role. Engage in conversations with friends or family to build confidence and clarity in your speech.
✨Tip Number 3
Showcase your flexibility and problem-solving skills by preparing examples from past experiences where you successfully handled challenging situations. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Visit the Radisson Blu Hotel London Stansted Airport if possible, to get a feel for the atmosphere and service style. This firsthand experience can provide valuable insights that you can reference during your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Radisson Hotel Group is looking for in a Receptionist. Highlight key qualities such as flexibility, attention to detail, and strong communication skills in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Receptionist role. Emphasise any previous customer service experience and your ability to work in a team, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your passion for creating extraordinary service and how you embody the 'Yes I Can!' attitude that Radisson values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Receptionist.
How to prepare for a job interview at Radisson Blu Hotel Stansted
✨Show Your Personality
As a Receptionist, your personality is key. Be sure to showcase your warm and welcoming nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to create memorable moments for guests.
✨Emphasise Teamwork
Highlight your ability to work as part of a team. Share examples from past experiences where you collaborated effectively with colleagues to ensure guest satisfaction. This will show that you understand the importance of teamwork in delivering exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet or solve problems creatively. The hotel environment can be fast-paced and unpredictable, so showcasing your problem-solving skills will be crucial in proving you're the right fit for the role.
✨Research the Company Culture
Familiarise yourself with Radisson Hotel Group's values and culture, particularly their 'Yes I Can!' service ethos. During the interview, express how your personal values align with theirs and how you can contribute to creating extraordinary service for guests.