Concierge

Radisson Blu Hotel, London Mercer Street

Salary: £28,121.60 per annum

Job Type: Permanent

Hours: Full-time

Town: London

Radisson Blu Hotel, London Mercer Street in London is a luxury boutique hotel set in the picturesque Seven Dials neighbourhood of Covent Garden. Discover one of the capital's most beloved areas, famous for its many theatres, boutiques, markets, culture and nightlife.

Responsibilities

• Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression.
• Gain a thorough knowledge of the local area, both tourist attractions, business locations and local events to assist leisure and business travellers during their stay.
• Co‑ordinate luggage delivery, collection, storage, message and paging service, thus providing a friendly and efficient communication centre.
• Organise the booking of tickets for tours, theatres and local attractions to enhance guest experience.
• Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis and advising on transport routes to facilitate guests' travel needs.
• Co‑ordinate and oversee the parking of guests' and visitors' cars as determined by the hotel's parking arrangements.
• Lost property postage.
• Oversee deliveries and sign for packages when requested.
• Perform admin tasks given by the head concierge.
• Co‑ordinate guest taxi arrangements.

Competencies & Qualifications

• Strong communication skills (verbal, listening, writing).
• Pro‑active and reliable.
• Able to work alone and within a team.
• Passion for customer service and enjoyment of providing a memorable service.
• Driving licence (preferred, to use the shuttle bus service).
• Good level of English.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B.
• 28 days holiday, including bank holidays, increasing yearly to 33 days.
• Discounts across retail, restaurants, events and more through our benefits & rewards portal.
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing.
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay.
• Yearly complimentary Axiom Xcape stayover after one year of service.
• A growing team with great training, progression, and promotion opportunities.
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire.
• Free meals while on shift.
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Other Duties

This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time, with or without notice, at the reasonable request of management.

Equal Opportunity Employer

At Axiom Hospitality, we thrive on differences and believe it is critical to our success. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop and retain the most talented people from various backgrounds, perspectives and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities and any other groups that could bring diverse perspectives to our business.

Right to Work

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.