Spa Therapist

Situated on the east bank of the Thames, the four‑star New Providence Wharf hotel is a modern luxury retreat near the world‑famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.

We are looking for a skilled, professional, and customer‑focused Spa Therapist to join our spa and leisure team. In this role, you will deliver a range of high‑quality beauty and wellness treatments, ensuring a relaxing, rejuvenating and memorable experience.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
• Free meals while on shift
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20‑year rewards and more

We are committed to providing a luxurious and tranquil spa experience. As a Health and Beauty Therapist, you will be responsible for delivering professional beauty and wellness treatments, promoting spa services, and ensuring every guest receives an exceptional experience.

Responsibilities

• Providing a range of spa treatments, including facials, massages, and body treatments
• Consulting with guests to understand their needs and recommending suitable treatments and products
• Ensuring a welcoming, relaxing, and professional atmosphere in all spa and treatment areas
• Maintaining high standards of cleanliness and hygiene in treatment rooms and spa facilities
• Promoting and upselling spa treatments, wellness packages, and retail products to enhance the guest experience
• Collaborating with the leisure and spa team to deliver exceptional customer service and maintain spa standards
• Handling guest inquiries and providing information about available treatments and wellness programs
• Handling reception duties such as phone calls, emails, membership enquiries and spa bookings

Qualifications and Experience

• Level 3 Diploma in Beauty Therapy Treatments required
• Passionate about spa treatments and the wellness industry
• Perform all treatments to an exceptional standard, following protocols and standards taught in training while tailoring to the client’s specific needs
• Keeps up to date with current techniques and new trends related to their field of work
• A flexible approach to work, with availability for shifts including mornings, afternoons, weekends, and public holidays as required
• Preferably experience in a similar role within a spa environment
• A friendly and professional approach with strong customer‑service skills
• Ability to work well as part of a team and take initiative when required

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Equal Opportunity

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.