Receptionist - Full Time

Salary - £26,000

We are currently recruiting for a Receptionist to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer:

• £26,000 per annum
• Full-time contract (40hrs per week / 5 days a week)
• Permanent

As a Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.

Responsibilities of a Receptionist will include but are not limited to:

• Be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• Complete check-in and check-out procedures accurately using Opera Cloud;
• Handle telephone, emails and face-to-face enquiries confidently and professionally;
• Assist with reservations, special requests, and room allocations;
• Follow all cash handling and billing procedures precisely;
• Comply with company uniform and grooming standards;
• Handle guest concerns calmly and professionally, resolving or escalating as needed;
• Follow the instructions of Team Leaders, the Reception Manager, and the Front Office Manager;
• Work closely with housekeeping, maintenance, F&B, C&B, and M&E teams to ensure smooth and efficient guest experiences;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• Greet all guests with a warm and friendly approach, ensuring a great first impression;
• Uphold all safety, privacy, and GDPR standards;
• Promote the company values and behaviours at all times.

The ideal person for this role will be:

• Minimum 1 year of experience in a receptionist or front desk role, in hospitality.
• A confident communicator with a guest-first mindset.
• Someone who thrives in a busy, team-oriented environment.
• Strong attention to detail and time management.
• A problem-solver who takes initiative.
• Flexible with working hours, including weekends and bank holidays.
• Solid background in Opera Cloud is essential.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Benefits:

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B.
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.