At a Glance
- Tasks: Lead the planning and execution of events, ensuring a seamless client journey.
- Company: Join Radisson Blu Liverpool, a vibrant hotel with a focus on exceptional service.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a collaborative team that values creativity and innovation.
- Why this job: Make a real impact in event management while driving revenue and client satisfaction.
- Qualifications: 3+ years in sales or event management, strong organisational skills, and a proactive attitude.
The predicted salary is between 50000 - 70000 £ per year.
We are seeking a dynamic and experienced Sales Office Manager to lead the planning, coordination, and execution of all meetings, events, and group bookings at Radisson Blu Liverpool. This role is pivotal in ensuring a seamless client journey from enquiry through to event delivery, while maximising revenue and maintaining the highest standards of service.
Key Responsibilities – Sales Office Manager- Operational Excellence
- Oversee the management and audit of PMS ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as PMS for billing elements.
- Cross assistance within reservations for blocks and transient where needed to support the office function.
- Maintain an effective filing system and PMS processes to ensure smooth operations and data integrity.
- Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
- Liaise with the Operations Manager and Head Chef to communicate event requirements and last-minute changes.
- Ensure all daily Reservations and Meetings & Events revenue is accurately captured and charged.
- Client Experience & Event Delivery
- Manage the full client journey from enquiry to post-event follow-up, ensuring a seamless and professional experience.
- Conduct and manage show-rounds for prospective clients.
- Ensure all customer requests and enquiries are handled efficiently and professionally.
- Carry out post-event follow-ups and aftersales calls to gather feedback and secure repeat business.
- Team Leadership & Collaboration
- Lead and engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
- Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments.
- Collaborate with cross-functional teams to support operational delivery and revenue growth.
- Sales & Revenue Management
- Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
- Execute proactive telesales and outreach to drive new business and meet revenue targets.
- Support the delivery of monthly revenue budgets and forecasts.
- Support GM and sales team in budgeting process, weekly forecasts.
- Increase the share and profitability of existing accounts while securing new business across key market segments.
- Marketing & Business Development
- Represent Aloft Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings & Events offering.
- Collaborate with the remote sales team to drive agency relationships and new business.
- Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
- Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.
- Reporting & Strategy
- Produce and analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
- Stay informed on industry trends and competitor activity to maintain a competitive edge.
- Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
- Be integral in the budget process and responsible for delivery and execution of your department.
- Attend HOD meetings and commercial reviews to reflect and report on your business.
- The employee should be a positive, pro-active, outgoing and energetic individual with a “can do” attitude.
- They must have a proven track record in converting Wedding, Conference and Event enquiries to confirmed sales.
- A minimum of 3 years’ experience in Conference and Events or Sales Management role is required.
- An in-depth knowledge of Opera PMS and M&E CRM is essential.
- The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
- We are looking for a highly motivated person with good business acumen and an eye for an opportunity and detail.
- Prepare and manage departmental budgets.
- Develop and execute sales strategies to drive revenue.
- Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
Director of Sales & Marketing in Liverpool employer: Radisson Blu Hotel Liverpool-Sales
Radisson Blu Liverpool is an exceptional employer that prioritises employee growth and development within a vibrant and collaborative work culture. With a focus on operational excellence and client satisfaction, team members are empowered to take initiative and drive revenue while enjoying comprehensive training and support. The hotel's commitment to sustainability and community engagement further enhances the rewarding experience of working in this dynamic environment.
Contact Details:
Radisson Blu Hotel Liverpool-Sales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of Sales & Marketing in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your personality during interviews! Companies want to see the real you, so don’t be afraid to let your enthusiasm shine through. Share your experiences and how they relate to the role – it’ll help you stand out from the crowd.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Director of Sales & Marketing role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Director of Sales & Marketing in Liverpool
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading sales and marketing efforts. Share why this position at Radisson Blu Liverpool is the perfect fit for you.
Tailor Your Experience:Make sure to highlight your relevant experience in sales and event management. We love seeing how your past roles have prepared you for this one. Use specific examples that demonstrate your ability to manage client journeys and drive revenue.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see your qualifications and how they align with the key responsibilities outlined in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to follow instructions!
How to prepare for a job interview at Radisson Blu Hotel Liverpool-Sales
✨Know Your Stuff
Before the interview, dive deep into the company’s values and recent projects. Familiarise yourself with Radisson Blu Liverpool's approach to client experience and event delivery. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in sales management and event coordination. Think about times when you maximised revenue or improved client satisfaction, as these are key aspects of the job.
✨Ask Smart Questions
Come prepared with insightful questions about the team dynamics, operational challenges, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Leadership Skills
Since this role involves leading a team, be ready to discuss your leadership style and how you've motivated teams in the past. Share examples of how you’ve fostered collaboration and driven performance, as this will resonate well with the interviewers.
