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- Tasks: Lead a dynamic team to create unforgettable guest experiences in our food and beverage department.
- Company: Join Radisson Hotel Group, a global leader in hospitality with over 1,160 hotels worldwide.
- Benefits: Enjoy competitive pay, special travel rates, and access to 20K+ learning modules for personal growth.
- Why this job: Be part of a fun, passionate team dedicated to making every moment matter for our guests.
- Qualifications: A positive attitude and teamwork skills are essential; experience is a plus but not required.
- Other info: Work in a stunning art deco hotel located in the heart of Leeds, close to shops and entertainment.
The predicted salary is between 28800 - 42000 £ per year.
Radisson Hotel Group is one of
the world\’s largest hotel groups with ten distinctive hotel brands, and more
than 1,160 hotels in operation and under development in 95+ countries. The
Group’s overarching brand promise is Every Moment Matters with a signature Yes
I Can! service ethos.
People are at the core of our business success and future. Our people are true
Moment Makers and together we bring the culture, spirit, environment and
opportunities that empower you to be your best, every day, everywhere, every
time. Together, we make Every Moment Matter.
We are now looking for a Guest Service Manager to join our dynamic team
here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only on
your resume. Because mindset is what it’s all about. And you can grow the rest
with us. That\’s a promise!
What We Offer Our Guest Service Manager
We aim to be as good a place to work as we are to stay. That is why we offer a
competitive compensation and benefits package, which includes:
• Special rates for our team members, and friends and families while travelling
and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With
us you will benefit from a wide range of development offers supporting your
learning & growth right from your onboarding. This includes an individual
development plan and unlimited access to more than +20K learning modules &
programs through Radisson Academy
• Participate and live Responsible Business every day together with our team
members in the hotel and in the local communities where we work on creating
shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where
applicable
The Guest Service Manager Role
Our guest relations team is the heart of the house, providing a warm
welcome and happy smile, and where we strive to deliver an experience that is
beyond expectation – creating memorable moments for our guests.
• Our Guest Service Managers love the hustle and bustle of life! It’s
not just about check-in and check-out, or serving cocktails in the bar. It’s
the variety of everything in-between and being an all-rounder
• You will be our guests’ superhero ensuring all aspects of the guest journey
and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest
satisfaction and the smooth running of the guest services department
As Guest Service Manager , you will join a team that is passionate about
delivering incredible service where we believe that anything is possible,
whilst having fun in all that we do!
Qualities We Are Looking For In Our Guest Service Manager
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers , we are looking forward to
getting to know you!
The Radisson Blu Hotel in Leeds is set in a meticulously restored building that once served as the main office of the Leeds Permanent Building Society. This grand building has preserved its original art deco style. Located in The Light shopping and entertainment complex, our Leeds city-centre hotel offers easy access to bars, restaurants and shops, plus attractions such as the First Direct Arena. Unwind in one of 147 stylish rooms and suites, complete with amenities such as minibars and flat-screen televisions. The on-site Fire Lake Grill House and Cocktail Bar boasts an open kitchen and a great selection of grilled dishes, unique starters and handcrafted drinks. Take advantage of the free high-speed wireless Internet during your stay, as well as a discounted pass for the nearby Nuffield Health Leeds Fitness and Wellbeing Gym. If you’re travelling for work, ask the staff about our business centre. Our planners can help choose the best venue for work events from one of 10 meeting rooms.
Guest Service Manager employer: Radisson Blu Hotel Leeds
Contact Detail:
Radisson Blu Hotel Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's service ethos, especially the 'Yes I Can!' attitude. This will help you align your mindset with their values and demonstrate your understanding of their culture during any interactions.
✨Tip Number 2
Network with current or former employees of Radisson Hotel Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in your approach to the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples from your past experiences where you created extraordinary service or resolved guest issues effectively. This will highlight your suitability for the Guest Service Manager role.
✨Tip Number 4
Visit the Radisson Blu Hotel in Leeds if possible, or explore their online presence to understand their offerings better. This knowledge will allow you to speak confidently about their services and how you can contribute to enhancing guest experiences.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Service Manager position. Understand the key responsibilities and qualities they are looking for, such as flexibility, attention to detail, and a positive attitude.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the Guest Service Manager role. Emphasise any previous experience in hospitality or customer service, and showcase your ability to create extraordinary service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Radisson Hotel Group's ethos. Use specific examples from your past experiences to demonstrate how you embody their 'Yes I Can!' attitude and commitment to guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Guest Service Manager.
How to prepare for a job interview at Radisson Blu Hotel Leeds
✨Embrace the 'Yes I Can!' Attitude
Showcase your positive mindset during the interview. The Radisson Hotel Group values a 'Yes I Can!' service ethos, so be prepared to discuss how you approach challenges with optimism and flexibility.
✨Demonstrate Your Attention to Detail
As a Guest Service Manager, having an eye for detail is crucial. Be ready to provide examples of how you've ensured high standards in previous roles, whether in service delivery or operational management.
✨Highlight Your Teamwork Skills
This role requires collaboration with various teams. Share experiences where you've successfully worked as part of a team to enhance guest satisfaction or improve service quality.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your creative problem-solving abilities. Think of specific instances where you've resolved issues effectively, particularly in a hospitality context, and be ready to discuss them.