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- Tasks: Supervise the front office team and create memorable guest experiences.
- Company: Join Radisson Blu Durham, part of a global hotel group with a vibrant culture.
- Benefits: Enjoy competitive pay, special travel rates, and 28 days holiday.
- Why this job: Be a Moment Maker in a dynamic environment where every moment matters.
- Qualifications: Positive attitude, attention to detail, and strong communication skills.
- Other info: Flexible shifts with opportunities for growth and development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Radisson Blu Durham is part of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Front Office Supervisor to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise!
What We Offer Our Front Office Supervisor
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding.
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Free Parking
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Front Office Supervisor Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Front Office Supervisor
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential; IT skills would be beneficial.
This is a 5 over 7 - 40 hour contract, including early, mid and late shifts, Earliest start time 6.45am, latest finish 10.30pm. Monday to Sunday, weekend and some bank holiday working may be required. You must have the eligibility to work in the UK to apply for this role.
Become part of the world of Moment Makers, we are looking forward to getting to know you!
A sophisticated Riverside Hotel in Durham, overlooking the River Wear right in the city centre, the Radisson Blu Hotel in Durham is the perfect place to unwind. Durham, in the northeast of the country, is a quintessential English city peppered with historical and cultural charms. The city boasts several UNESCO World Heritage sites, as well as a maze of hilly, cobbled streets. Visit Durham Cathedral, Durham Castle and Durham University. An inviting place to unwind, each of our 207 rooms and suites are furnished with sophisticated, contemporary décor, as well as an on-site restaurant, bar and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
Front Office Supervisor in Durham employer: Radisson Blu Hotel Durham
Contact Detail:
Radisson Blu Hotel Durham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Durham
✨Tip Number 1
Get to know the Radisson Blu Durham vibe! Before your interview, check out their website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested in being a Moment Maker.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be all about creating memorable moments for guests. Role-play common scenarios with friends or family to boost your confidence and showcase your Yes I Can! attitude during the interview.
✨Tip Number 3
Bring your problem-solving A-game! Think of examples from your past experiences where you turned challenges into opportunities. This will demonstrate your creative approach to guest satisfaction and show that you can handle the hustle and bustle of front office life.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for joining the Radisson Blu team.
We think you need these skills to ace Front Office Supervisor in Durham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your unique approach to creating memorable moments.
Tailor Your Application: Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience and skills that align with our 'Yes I Can!' service ethos. This shows us you understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Radisson Blu Durham.
How to prepare for a job interview at Radisson Blu Hotel Durham
✨Know the Brand Promise
Familiarise yourself with Radisson Blu's brand promise, 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Front Office Supervisor. Prepare examples of how you've created memorable moments for guests in previous roles.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be leading a team and interacting with guests daily. Be ready to discuss your experience in managing teams and providing exceptional service. Share specific instances where your patience and empathy made a difference.
✨Demonstrate Flexibility and Problem-Solving
The job requires a positive, 'Yes I Can!' attitude and the ability to think on your feet. Prepare to discuss challenges you've faced in fast-paced environments and how you creatively solved them. This will show your potential employer that you're adaptable and resourceful.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's culture, opportunities for growth, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
