At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel.
- Company: Join Radisson Blu, part of a global hotel group with a focus on people.
- Benefits: Enjoy special rates, free meals, and access to leisure facilities.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be a superhero for guests while having fun in a dynamic team.
- Qualifications: Positive attitude, strong communication skills, and a passion for service.
The predicted salary is between 10 - 12 £ per hour.
Radisson Blu Durham is part of one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Receptionist - Casual Contract (Zero-hour) to join our dynamic team here at Radisson Hotel Group!
What We Offer Our Receptionist:
- Special rates for our team members, and friends and families while traveling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding.
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme
- Complimentary meal on duty
- Uniform
- Free Parking
- Fantastic opportunities to progress
- Accrued paid holidays
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Receptionist Role:
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between. You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department. As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist:
- Flexibility and a positive, Yes I Can! attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
This is a casual (zero-hour) contract. Working hours (shifts) include early mornings (6.45am start), mid-shifts, and late shifts (10.30pm finish). Weekends and bank holiday working may be scheduled.
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Receptionist (Casual Contract) in North East employer: Radisson Blu Hotel Durham-Rooms
Radisson Blu Durham is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture where every moment matters. With a commitment to employee development, flexible working hours, and unique benefits such as complimentary meals and leisure facilities, we empower our Receptionists to create memorable experiences for guests while enjoying a supportive and dynamic environment in the heart of historic Durham.
Contact Details:
Radisson Blu Hotel Durham-Rooms Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Casual Contract) in North East
✨Tip Number 1
Get to know the Radisson Blu Durham vibe! Before your interview, check out their website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested in being a part of their 'Moment Makers' family.
✨Tip Number 2
Practice your warm welcome! As a Receptionist, you'll be the first face guests see. Role-play greeting guests with a friend or in front of a mirror. Nail that smile and positive attitude, because it’s all about making every moment matter!
✨Tip Number 3
Show off your problem-solving skills! Think of a time when you turned a tricky situation into a positive experience. Be ready to share this during your chat, as it’ll highlight your creativity and ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make those moments matter together!
We think you need these skills to ace Receptionist (Casual Contract) in North East
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for creating memorable moments for our guests.
Tailor Your Application:Make sure to tailor your application to the Receptionist role. Highlight any relevant experience or skills that align with our 'Yes I Can!' service ethos and your ability to create extraordinary service.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Radisson Blu Durham.
How to prepare for a job interview at Radisson Blu Hotel Durham-Rooms
✨Know the Brand Promise
Familiarise yourself with Radisson Blu's brand promise, 'Every Moment Matters'. This will help you align your answers with their ethos during the interview. Think about how you can contribute to creating memorable moments for guests.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples that highlight your strong verbal communication skills and ability to handle various situations with patience and empathy. Share stories where you've gone above and beyond for someone.
✨Emphasise Flexibility and Teamwork
Since this is a casual contract role, demonstrate your flexibility and willingness to work varied shifts. Talk about your experience working in teams and how you contribute to a positive atmosphere, which is crucial for guest satisfaction.
✨Prepare for Problem-Solving Scenarios
Think of creative solutions to common front office challenges. Be ready to discuss how you would handle difficult situations or guest complaints. This shows your proactive approach and aligns with their 'Yes I Can!' service ethos.
