At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel.
- Company: Join Radisson Blu, part of a global hotel group with a focus on people.
- Benefits: Enjoy competitive pay, free meals, and discounts for you and your friends.
- Other info: Flexible hours with opportunities for growth in a beautiful riverside location.
- Why this job: Be a superhero for guests while having fun in a dynamic team environment.
- Qualifications: Positive attitude, strong communication skills, and a passion for service.
The predicted salary is between 10 - 12 £ per hour.
Radisson Blu Durham is part of one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Receptionist - Casual Contract (Zero-hour) to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
What We Offer Our Receptionist
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding.
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme
- Complimentary meal on duty
- Uniform
- Free Parking
- Fantastic opportunities to progress
- Accrued paid holidays
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Receptionist Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will be our guests’ superhero ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Receptionist, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Receptionist
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
This is a casual (zero-hour) contract. Working hours (shifts) include early mornings (6.45am start), mid-shifts, and late shifts (10.30pm finish). Weekends and bank holiday working may be scheduled.
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Receptionist in Durham employer: Radisson Blu Hotel Durham-Rooms
Radisson Blu Durham is an exceptional employer that prioritises its people, offering a vibrant work culture where every team member is valued as a Moment Maker. With competitive benefits including special travel rates, a contributory pension scheme, and extensive development opportunities, employees are empowered to grow their skills in a supportive environment. Located in the historic city of Durham, our hotel provides a unique backdrop for personal and professional growth, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Radisson Blu Hotel Durham-Rooms Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Durham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Radisson Blu's social media and website. Understanding their 'Yes I Can!' ethos will help you connect with the team and show you're a perfect fit.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and problem-solving on the spot.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable. You want to feel good and look the part when you walk through those doors.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to the team!
We think you need these skills to ace Receptionist in Durham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your positive attitude. Remember, it’s not just about your experience; it’s about how you connect with our values.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at Radisson Blu Durham. Highlight any relevant skills or experiences that align with our 'Yes I Can!' service ethos. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our front office team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and what it means to be a Moment Maker with us.
How to prepare for a job interview at Radisson Blu Hotel Durham-Rooms
✨Know the Brand Promise
Familiarise yourself with Radisson Blu's brand promise, 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Receptionist. Prepare examples of how you've created memorable moments for guests in previous roles or how you would do so.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for guests. Highlight your strong verbal communication skills and any experience you have in customer service. Be ready to discuss how you handle difficult situations with patience and empathy.
✨Embrace the 'Yes I Can!' Attitude
Radisson Blu values a positive mindset. During the interview, demonstrate your flexibility and willingness to go the extra mile. Share stories that showcase your problem-solving abilities and how you’ve tackled challenges with a can-do attitude.
✨Prepare for Shift Work
Since this is a casual contract with varying shifts, be prepared to discuss your availability. Show that you're flexible and willing to work early mornings, late nights, and weekends. This will reflect your commitment to being part of the team.
