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- Tasks: Lead the front office team and create memorable guest experiences.
- Company: Join Radisson Hotel Group, a global leader in hospitality.
- Benefits: Competitive pay, special travel rates, and extensive learning opportunities.
- Other info: Dynamic work environment with fantastic career progression.
- Why this job: Be part of a fun team that values your growth and creativity.
- Qualifications: Positive attitude, attention to detail, and strong communication skills.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Night Manager to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
What We Offer Our Night Manager
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Night Manager Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Night Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between
- You will oversee our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
- You will exude patience, empathy and have the personality to host the show
- As right hand to the Front Office Manager, you will work proactively to ensure guest satisfaction and the smooth running of the front office department
As Night Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Night Manager
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Assistant Front Office Manager FS in Birmingham employer: Radisson Blu Hotel Birmingham-Rooms
Contact Detail:
Radisson Blu Hotel Birmingham-Rooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager FS in Birmingham
✨Tip Number 1
Get to know the Radisson Hotel Group vibe! Research their values and culture, especially the 'Yes I Can!' attitude. This will help you connect with the team during interviews and show that you're a perfect fit for their dynamic environment.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Radisson. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated flexibility, problem-solving, and exceptional service. Radisson loves candidates who can showcase their ability to create memorable moments for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for being part of the Radisson family. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Assistant Front Office Manager FS in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t just stick to the usual formalities. Share your passion for hospitality and how you embody that 'Yes I Can!' attitude.
Tailor Your Application: Make sure to tailor your application to the Night Manager role. Highlight your relevant experiences and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our service ethos!
How to prepare for a job interview at Radisson Blu Hotel Birmingham-Rooms
✨Know the Brand Promise
Familiarise yourself with Radisson Hotel Group's brand promise, 'Every Moment Matters'. Think about how you can embody this ethos in your role as a Night Manager. Prepare examples of how you've created memorable moments for guests in previous roles.
✨Showcase Your People Skills
As a Night Manager, you'll be leading a team and interacting with guests. Be ready to discuss your experience in managing teams and providing exceptional service. Share specific instances where your patience and empathy made a difference in guest satisfaction.
✨Demonstrate Problem-Solving Abilities
Radisson values creative problem solvers. Think of challenges you've faced in previous positions and how you resolved them. Prepare to discuss these scenarios during the interview, highlighting your ability to think on your feet and maintain a positive attitude.
✨Emphasise Teamwork and Flexibility
The role requires working closely with others, so be prepared to talk about your teamwork experiences. Highlight your flexibility and 'Yes I Can!' attitude by sharing examples of how you've adapted to changing situations or supported colleagues in busy times.