At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the vibrant team at Radisson Blu Heathrow Hotel & Conference Centre.
- Benefits: Enjoy free meals, holiday perks, discounts, and employee recognition programmes.
- Other info: Exciting career growth opportunities within the Arora group.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Strong communication skills and a knack for multitasking under pressure.
The predicted salary is between 22000 - 26000 £ per year.
Salary – Discussed at venue.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
A bit about what you will do...
- Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 4-star hotel experience in a similar role a real advantage.
- Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist employer: Radisson Blu Heathrow
At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With generous benefits such as 28 days of holiday, free meals on duty, and opportunities for career progression within the Arora group, our Night Receptionists play a vital role in creating memorable experiences for our guests while enjoying a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Be ready for the interview! Research Radisson Blu Heathrow and understand their values and services. Prepare to discuss how your skills align with creating that warm and inviting atmosphere they’re after.
✨Tip Number 3
Show off your personality! When you meet the team, let your approachable and positive manner shine through. They want someone who fits into their culture, so be yourself and let them see your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Arora group and growing with us.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can create a welcoming atmosphere for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer at Radisson Blu Heathrow Hotel & Conference Centre.
How to prepare for a job interview at Radisson Blu Heathrow
✨Know the Hotel Inside Out
Before your interview, take some time to research Radisson Blu Heathrow Hotel & Conference Centre. Familiarise yourself with its facilities, services, and unique offerings. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved guest issues or created a welcoming atmosphere, as these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to multitask. Be ready to discuss how you manage your time effectively, especially during busy periods. You might even want to share a specific instance where you successfully juggled multiple tasks without compromising on service quality.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive at the interview looking smart and professional. This not only reflects your understanding of the role but also shows that you value the hotel's standards and are ready to represent them well.
