At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the vibrant team at Radisson Blu Heathrow Hotel & Conference Centre.
- Benefits: Enjoy free meals, discounts, holiday perks, and recognition awards.
- Other info: Exciting career growth opportunities within the Arora group.
- Why this job: Be part of a dynamic team and enhance guest experiences every night.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 22000 - 25000 £ per year.
Salary – Discussed at venue. Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
A bit about what you will do... Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you... Providing a high-quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 4-star hotel experience in a similar role a real advantage. Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist employer: Radisson Blu Heathrow
At Radisson Blu Heathrow Hotel & Conference Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With generous benefits such as 28 days of holiday, free meals on duty, and opportunities for career progression within the Arora group, our Night Receptionists play a vital role in creating memorable experiences for our guests while enjoying a supportive environment that recognises and rewards hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show up in style! When you go for interviews, dress smartly and professionally. First impressions matter, especially in a customer-facing role like this one. Plus, it shows you’re serious about the job!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest service and problem-solving. Think of examples from your past experiences that highlight your skills and how you handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at Radisson Blu Heathrow Hotel & Conference Centre.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Night Receptionist, creating a welcoming atmosphere is key!
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role at Radisson Blu Heathrow. Highlight any relevant experience you have in hospitality or customer service, and mention how your skills align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to highlight your skills and experiences. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the fantastic perks and opportunities we offer at Arora Hotels. We can’t wait to hear from you!
How to prepare for a job interview at Radisson Blu Heathrow
✨Know the Hotel Inside Out
Before your interview, take some time to research Radisson Blu Heathrow Hotel & Conference Centre. Familiarise yourself with their facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating that warm and inviting atmosphere for guests.
✨Showcase Your Customer Service Skills
As a Night Receptionist, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Think about situations where you resolved issues or made someone's stay special. This will demonstrate your proactive approach and ability to handle guest inquiries effectively.
✨Practice Your Multi-Tasking Abilities
The role requires strong organisational skills and the ability to multi-task under pressure. During the interview, be ready to discuss how you manage multiple responsibilities simultaneously. You could even role-play scenarios where you have to juggle check-ins, phone calls, and guest inquiries to showcase your calmness and efficiency.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you arrive at the interview looking smart and professional. This reflects your understanding of the importance of appearance in the hotel industry and sets a positive tone for the interview. A polished look combined with your approachable manner will surely leave a lasting impression.
