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- Tasks: Lead the night reception team, ensuring excellent guest service and smooth operations.
- Company: Join Radisson Blu Heathrow, a premier hotel with top-notch amenities and a vibrant atmosphere.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, discounts, and employee recognition programs.
- Why this job: Be part of a dynamic team, grow your career, and make guests feel at home.
- Qualifications: Strong organizational skills, excellent communication, and hotel experience preferred.
- Other info: Opportunities for career progression within the Arora group.
The predicted salary is between 28800 - 42000 £ per year.
Salary Competitive
Holiday 28 days holiday, enhanced after 5 years of service.
But theres more…
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Free meals on duty.
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Uniform offered and dry cleaned.
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Discounted employee friends & family rates at Arora Hotels.
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Food and beverage discounts.
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Christmas gifts and employee parties.
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Introduce a friend scheme.
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Cycle 2 work scheme.
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UK attraction discounts @ Merlin Entertainments.
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Taste card.
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Life assurance scheme.
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Wage stream.
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Employee assistanceprogramme.
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Arora star employee recognition.
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Long service recognition award.
About us…
Radisson Blu Heathrow Hotel & Conference Centre, London is unique from the outset. Perfect for weekend stays, spa breaks and business travel, the hotel features 464 bedrooms and suites, two restaurants, 42 beautiful meeting rooms as well as a health club with state-of-the-art Technogym equipment, jacuzzi, sauna and steam room facilities.
A bit about what you will do…
Night Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout the night.
- Coordinate and supervise receptionists on duty, support and assist when necessary.
- Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocate rooms, and prepare guests bills.
More about you…
- Strong organisational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Hotel experience in a similar role is a significant advantage.
- Opera PMS experience is a plus.
Grow with us…
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.
AMRT1_UKCT
Night Reception Supervisor employer: Radisson Blu Heathrow
Contact Detail:
Radisson Blu Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reception Supervisor
✨Tip Number 1
Familiarize yourself with the Radisson Blu brand and its values. Understanding what makes our hotel unique will help you align your approach during the interview and demonstrate your enthusiasm for being part of our team.
✨Tip Number 2
Highlight your experience in customer service and any previous roles in hospitality. Be ready to share specific examples of how you've handled guest inquiries or resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 3
Prepare to discuss your organizational skills and ability to multitask. Think of scenarios where you successfully managed multiple responsibilities at once, especially in a high-pressure environment, as this is crucial for a Night Reception Supervisor.
✨Tip Number 4
Showcase your communication skills by practicing clear and confident responses. Since you'll be leading a team and interacting with guests, demonstrating your ability to communicate effectively will be key to landing the job.
We think you need these skills to ace Night Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or supervisory roles. Emphasize your organizational skills, ability to multitask, and any previous experience with Opera PMS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your proactive approach. Mention specific examples of how you've provided excellent service in past roles and how you can contribute to the Radisson Blu Heathrow team.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your strong written and spoken English skills. This could include experiences where you effectively resolved guest inquiries or collaborated with team members.
Show Enthusiasm for Growth: Express your interest in career progression within the Arora group. Mention any aspirations you have for growth and development in the hospitality industry, aligning with their commitment to employee advancement.
How to prepare for a job interview at Radisson Blu Heathrow
✨Showcase Your Leadership Skills
As a Night Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you supported your team in providing excellent service. Share specific examples of how you've coordinated tasks and resolved conflicts.
✨Demonstrate Your Customer Service Expertise
Highlight your ability to handle guest inquiries and resolve issues promptly. Prepare to share stories that illustrate your commitment to guest satisfaction and how you’ve gone above and beyond to ensure a positive experience.
✨Emphasize Your Organizational Skills
The role requires strong organizational skills and the ability to multitask. Be ready to discuss how you prioritize tasks during busy periods and maintain attention to detail, especially when managing check-ins and check-outs.
✨Familiarize Yourself with Hotel Operations
Having knowledge of hotel operations, especially with systems like Opera PMS, can set you apart. If you have experience with these systems, be sure to mention it. If not, express your willingness to learn and adapt quickly.
