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- Tasks: Lead our guest relations team to create unforgettable experiences for every visitor.
- Company: Join Radisson Hotel Group, a global leader in hospitality with over 1,160 hotels worldwide.
- Benefits: Enjoy special travel rates, extensive learning opportunities, and a supportive work culture.
- Why this job: Be part of a fun, dynamic team that values your growth and creativity in service.
- Qualifications: Bring a positive attitude and strong communication skills; experience is a plus but not required.
- Other info: Work in the heart of Edinburgh, surrounded by iconic attractions and a vibrant atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Guest Service Manager to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion not only on your resume. Because mindset is what its all about. And you can grow the rest with us. That's a promise!
What We Offer Our Guest Service Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
Special rates for our team members, and friends and families while travelling and staying in our hotels
We take our We grow talent, talent grows us culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
Contributory pension scheme and Life Assurance
Complimentary meal on duty
Uniform
Access to the Employee Assistance Programme through UNUM
Fantastic opportunities to progress
28 days holiday for full time team members
Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Guest Service Manager Role
Our guest relations team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.
Our Guest Service Managers love the hustle and bustle of life! Its not just about check-in and check-out, or serving cocktails in the bar. Its the variety of everything in-between and being an all-rounder
You will be our guests superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
You will exude patience, empathy and have the personality to host the show
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department
As Guest Service Manager , you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Guest Service Manager
Flexibility and a positive, Yes I Can! Attitude
An eye for detail
Is a creative problem-solver
Passionate about creating extraordinary service
Ability to work as part of a team to ensure guest satisfaction
Strong verbal communication skills
Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers , we are looking forward to getting to know you!
The Radisson Blu Edinburgh Hotel is located in the heart of the historic Royal Mile in Edinburghs old town, just a short walk to major city centre attractions. Walk to the iconic Edinburgh Castle, National Museum of Scotland, the Scottish Parliament and Edinburghs famous shopping thoroughfare, Princes street. The hotel is also within easy reach of Holyrood Palace and Holyrood Park. Arthurs Seat, the parks highest point, has stunning views of the Scottish capital. An inviting place to unwind, each of our 238 high-end bedrooms and suites offering dazzling views of Scotlands capital city are modern with sleek furnishings and Naturally Cool theme décor, as well as an on-site restaurant, bar, leisure facilities, spa and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
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Guest Service Manager employer: Radisson Blu Edinburgh
Contact Detail:
Radisson Blu Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Show your passion for guest service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Tip Number 2
Familiarize yourself with Radisson Hotel Group's values and their 'Yes I Can!' service ethos. Be ready to discuss how you embody these principles in your work.
✨Tip Number 3
Highlight your flexibility and problem-solving skills. Prepare to discuss scenarios where you've successfully navigated challenges in a fast-paced environment.
✨Tip Number 4
Demonstrate your teamwork abilities by sharing experiences where collaboration led to improved guest satisfaction. This will show that you can thrive in a team-oriented culture.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Radisson Hotel Group's ethos of 'Every Moment Matters' and their 'Yes I Can!' service philosophy. Reflect this understanding in your application to show that you align with their values.
Highlight Relevant Experience: Emphasize any previous experience in guest services or hospitality roles. Use specific examples to demonstrate your ability to create memorable moments for guests and handle various situations effectively.
Showcase Your Soft Skills: Since the role requires strong verbal communication skills, patience, and empathy, make sure to highlight these qualities in your cover letter. Share anecdotes that illustrate how you've successfully used these skills in past roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'flexibility', 'creative problem-solver', and 'teamwork' to catch the employer's attention.
How to prepare for a job interview at Radisson Blu Edinburgh
✨Embrace the 'Yes I Can!' Attitude
Showcase your positive mindset during the interview. Share examples of how you've tackled challenges with a can-do attitude, as this aligns perfectly with the hotel's service ethos.
✨Highlight Your Guest-Centric Approach
Prepare to discuss specific instances where you went above and beyond for guests. Emphasize your ability to create memorable experiences, as this is at the heart of the Guest Service Manager role.
✨Demonstrate Flexibility and Team Spirit
Be ready to talk about your experiences working in dynamic environments. Illustrate how you adapt to changing situations and collaborate effectively with team members to ensure guest satisfaction.
✨Showcase Your Problem-Solving Skills
Think of creative solutions you've implemented in past roles. Discuss how you approach challenges and ensure smooth operations, which is crucial for managing guest services successfully.
