At a Glance
- Tasks: Support IT projects, implement new tech, and ensure smooth operations across offices.
- Company: Join Radis Community Care, a leader in social care and support.
- Benefits: Enjoy a competitive salary, travel reimbursement, and opportunities for growth.
- Other info: Dynamic role with hands-on experience and the chance to travel.
- Why this job: Make a difference by supporting technology that helps vulnerable communities thrive.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft tools.
The predicted salary is between 25000 - 35000 £ per year.
ICT Implementation & Support Technician
Location
Mercia House, Tamworth
Reports to
- ICT Team Leader
- About Radis
Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.
About the Role
We're looking for an ICT Implementation & Support Technician to support our growing business.
This is a hands‑on role combining IT support, office implementations and project work.
You'll help deliver new office openings, support existing services and work with colleagues and suppliers to keep our technology running smoothly.
- What You'll Be Doing
- Deliver ICT implementation projects and support new office openings, relocations and closures.
- Install and configure laptops, desktops, mobile devices and office IT equipment.
- Provide 1st and 2nd line support for Microsoft 365, Windows and business applications.
- Support office networks, Wi‑Fi, printers and user accounts.
- Manage Service Desk tickets and work within agreed SLA targets.
- Work with third‑party suppliers to resolve technical issues.
- Maintain IT assets, documentation and implementation plans.
- Support cyber security, system maintenance and technology improvements.
What We're Looking For
- Experience in an IT Support or Technical Support role.
- Good knowledge of Windows, Microsoft 365 and Microsoft Entra ID or Active Directory.
- Good understanding of networking, including Wi‑Fi, VPN, DNS and DHCP.
- Experience configuring PCs, laptops, printers and mobile devices.
- Experience supporting IT projects or office deployments.
- Strong troubleshooting, communication and customer service skills.
- Experience using an IT Service Desk system.
- Able to manage multiple priorities and meet deadlines.
Desirable
- Health or Social Care experience.
- Microsoft Intune, Endpoint Central or similar device management tools.
- Microsoft Azure or Manage Engine.
- Cyber Essentials knowledge.
- ITIL or Microsoft certifications.
- Power Shell or automation experience.
- Additional Requirements
- A full UK driving licence and access to your own vehicle is essential. Regular travel to company locations is required and business mileage will be reimbursed.
- The role includes moving, installing and setting up ICT equipment at company sites.
What We Offer
- Competitive salary
- #J-18808-Ljbffr
ICT Implementation & Support Technician in Tamworth employer: Radis
Radis is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the community. With a supportive work culture, competitive benefits including mileage allowance and pension contributions, and clear pathways for career progression, Radis empowers its staff to thrive in their roles. Located in Tonypandy, this part-time position offers a unique opportunity to contribute to the care and support of vulnerable individuals, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Implementation & Support Technician in Tamworth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Radis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Radis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Radis!
✨Direct Apply to Radis
Let's not forget to apply directly through the Radis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Implementation & Support Technician in Tamworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Radis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Radis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Radis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
