At a Glance
- Tasks: Provide IT support, set up devices, and assist with Microsoft 365 administration.
- Company: Join a supportive team at Radis, committed to equality and inclusion.
- Benefits: Gain hands-on experience while working towards a Level 3 apprenticeship.
- Other info: Travel across England and Wales for on-site support; driving licence preferred.
- Why this job: Kickstart your IT career with real-world experience and professional growth.
- Qualifications: Interest in IT, good communication skills, and GCSEs in English and Maths.
The predicted salary is between 24000 - 25000 £ per year.
Level 3 ICT Apprentice
About the Role
We are looking for an enthusiastic and motivated ICT Apprentice to join our ICT team and start a career in IT.
- This is an excellent opportunity to gain hands‑on experience while working towards a
- Level 3 Information Communications Technician Apprenticeship
You'll work alongside experienced ICT professionals, supporting colleagues across our care services and offices while developing the technical and customer service skills needed for a successful career in IT.
You'll be involved in day‑to‑day IT support, setting up devices, maintaining IT equipment, assisting with Microsoft 365 administration and supporting ICT projects across the business.
What You'll Do
- Provide first-line IT support to colleagues by phone, email and in person.
- Log, investigate and resolve IT support requests within agreed service levels.
- Escalate more complex technical issues to senior members of the ICT team.
- Configure and deploy laptops, desktops, mobile phones and tablets.
- Create, update and remove user accounts and access permissions.
- Support Microsoft 365 applications and Windows devices.
- Assist with maintaining IT hardware, software and asset records.
- Help install and configure printers, monitors and other IT equipment.
- Support office openings, relocations and ICT implementation projects.
- Work with third‑party suppliers where required.
- Visit care services and offices to provide on‑site support when needed.
- Follow ICT policies, cyber security procedures and data protection requirements.
What We're Looking For
Essential
- A genuine interest in IT and technology.
- Good communication and customer service skills.
- A positive attitude with a willingness to learn.
- Good problem‑solving skills.
- Strong organisational skills and attention to detail.
- Able to work independently and as part of a team.
- GCSE (or equivalent) in English and Maths at Grade 4/C or above (or willingness to achieve these as part of the apprenticeship).
- Eligible to work in the UK.
Desirable
- Basic knowledge of Windows 11.
- Familiarity with Microsoft 365 applications.
- Basic understanding of computer hardware and networking.
- Awareness of cyber security and safe working practices.
- A full UK driving licence and access to your own vehicle, or working towards obtaining one.
- Training
- You will complete the
- Level 3 Information Communications Technician Apprenticeship Standard
, gaining practical experience alongside structured training delivered by an approved apprenticeship provider.
Additional Information
The role includes occasional travel to offices and care services across England and Wales. A full UK driving licence and access to your own vehicle would be an advantage.
The role also involves setting up, moving and installing IT equipment, which may require manual handling.
Radis is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.
#J-18808-Ljbffr
Information Communicatons Technician Apprenticeship employer: Radis Group
Radis Community Care is an exceptional employer, offering a supportive and inclusive work environment at The Paddocks Extra Care Scheme in Chipping Norton. With a strong focus on employee growth and development, we provide opportunities for training and advancement within the community care sector. Our team enjoys a vibrant work culture, engaging with residents through various activities while making a meaningful impact in their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Information Communicatons Technician Apprenticeship
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Radis Group.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Radis Group is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Radis Group, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Radis Group directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Information Communicatons Technician Apprenticeship
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Radis Group want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Radis Group, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Radis Group
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
