At a Glance
- Tasks: Provide IT support and solve tech issues for a small team.
- Company: Join Radis Community Care, a family-run care company making a difference.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive environment.
- Other info: Travel across England and Wales may be required; full UK driving licence needed.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: Recent qualification in ICT or computer studies; Windows and Office 365 troubleshooting skills.
The predicted salary is between 25000 - 30000 £ per year.
Radis Community Care is looking for a newly qualified trainee IT Support Technician to join our team at our head office in Tamworth. The role involves first- and second-line support for a small team of five, with escalation to third-line teams as needed. We seek someone who has recently qualified in this field and is eager to build experience.
Key responsibilities include:
- Independent problem solving
- Proactive support
- Collaboration when help is needed
- Maintaining the IT asset register
- Lifting IT equipment
- Cabling and networking
- Using your own vehicle with a valid UK driving licence
Duties and Responsibilities:
- Handle and resolve helpdesk tickets to SLA
- Provide Windows desktop support
- Create, maintain, and delete user accounts
- Handle starter and leaver requests
- Set up email accounts on MS Exchange
- Manage mobile phones and tablets (iOS) remotely and on site
- Coordinate with telephony providers to order mobile phones and numbers
- Maintain the IT asset register
- Occasional visits to other sites for installations and support
Skills Required:
- Windows troubleshooting and maintenance
- Office 365 troubleshooting and maintenance
- Qualified to a degree level in ICT or computer studies
Personal Qualities:
- Strong communication skills, good written English
- Personable manner, good with people, quick learner
- Ability to prioritise tasks and meet deadlines
- Calmness and flexibility to respond to urgent IT issues
- Ability to get things done!
- Attention to detail
- Willingness to learn
Travel may be required to other sites throughout England and Wales. Full clean UK driving licence and own transport are essential. Radis is an equal opportunities employer and welcomes applications from all sections of the community. We do not offer sponsorships or switches.
About Radis:
Radis Community Care is a well-established, family-run care company delivering high-quality care and support to over 60 local authorities in England and Wales.
IT Support Technician- Newly Graduated Trainee in Tamworth employer: Radis Community Care
Radis Community Care is an excellent employer for newly graduated IT Support Technicians, offering a supportive work culture that prioritises employee growth and development. Located in Tamworth, our head office provides a collaborative environment where you can gain hands-on experience while contributing to meaningful care services across England and Wales. With a commitment to equal opportunities and a family-run ethos, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician- Newly Graduated Trainee in Tamworth
✨Get Involved in IT Communities
Join local IT meetups or online communities geared towards consulting. Being part of these networking circles can help you learn about upcoming trainee roles at companies like Radis Community Care and gain insider tips from current consultants.
✨Leverage University Career Services
If you’re still in school, tap into your university's career centre. They often have exclusive links to internships and trainee programs. Many firms, including Radis Community Care, collaborate with universities to find fresh talent.
✨Show Off Your Projects
Create a portfolio that showcases your technical skills or consulting projects. Even if you haven’t had formal work experience, personal projects or coursework can make you stand out when applying for a trainee position at Radis Community Care.
✨Apply Early and Often
Trainee positions can be highly competitive, so keep an eye on different platforms, including our website, for openings at Radis Community Care. Don’t hesitate to apply for multiple roles; it’s all about getting your foot in the door!
We think you need these skills to ace IT Support Technician- Newly Graduated Trainee in Tamworth
Some tips for your application 🫡
Show Off Your Tech Savvy:In IT consulting, demonstrating a solid understanding of tech trends and tools is super important. Make sure your CV highlights relevant coursework, any tech-related projects, or even certifications you might have — they could really set you apart. Don't forget to include your proficiency in software or programming languages that are commonly used in the industry!
Tailor That Cover Letter!:For a trainee role, your cover letter is your chance to show your enthusiasm and eagerness to learn. Mention what draws you to Radis Community Care specifically and how the role will help you grow in the field of IT consulting. Keep it personal and reflect your passion for tech and consulting!
Highlight Team Projects:IT consulting isn't just about technical skills; it's a lot about teamwork too! If you've worked on group projects at university or during internships, make sure to mention them. Describe your role, what tools you used, and any outcomes — this will show you can collaborate effectively on tech solutions.
Prepare Your Portfolio:Although you might not have a ton of experience yet, don’t shy away from showcasing what you’ve worked on. If you’ve done any relevant projects, whether for coursework or personal interests, compile them into a digital portfolio. Include links in your application so we can easily check out your work — it’ll give us a glimpse of your potential!
How to prepare for a job interview at Radis Community Care
✨Nail Your Technical Knowledge
In IT consulting, you'll want to demonstrate a solid grasp of both technical concepts and consultancy methods. Be prepared to tackle some technical questions on software, networking, or project management tools relevant to the position. Brush up on popular frameworks and methodologies like Agile and ITIL — these are often the bread and butter of conversations in this field.
✨Show Your Problem-Solving Skills
Consulting is all about finding solutions for clients, so expect situational questions that test your analytical thinking. Think of past experiences, even if it’s from university projects or group work, where you solved a technical challenge or improved a process. Show how you approach problems methodically—it’s all about showcasing your thought process.
✨Sizzle Your Motivation
As a trainee in IT consulting, the main thing they're looking for is your potential and willingness to learn. Be ready to explain why this role excites you, and how it aligns with your career aspirations. Talk about your passion for technology and how you see yourself growing in the company. They want to invest in someone who’s enthusiastic and eager to take on challenges.
✨Master Your Portfolio Presentation
Even for a trainee role, having a portfolio or examples of relevant work can set you apart. Whether it’s projects from your coursework or personal tech initiatives, be ready to discuss these and how they've equipped you with valuable IT consulting skills. If you’ve completed any team projects, explaining your specific contributions can paint a clear picture of your collaborative approach.
