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- Tasks: Provide first and second-line IT support while solving problems independently.
- Company: Join Radis Community Care, a family-run company dedicated to high-quality care.
- Benefits: Gain hands-on experience in a supportive environment with opportunities for growth.
- Other info: Travel across England and Wales may be required; full UK driving licence essential.
- Why this job: Kickstart your IT career and make a real difference in the community.
- Qualifications: Recent qualification in ICT or computer studies and strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
Radis Community Care is looking for a newly qualified trainee IT Support Technician to join our team at our head office in Tamworth. The role involves first- and second-line support for a small team of five, with escalation to third-line teams as needed. We seek someone who has recently qualified in this field and is eager to build experience.
Key responsibilities include:
- Independent problem solving
- Proactive support
- Collaboration when help is needed
- Maintaining the IT asset register
- Lifting IT equipment
- Cabling and networking
- Using your own vehicle with a valid UK driving licence
Duties and Responsibilities:
- Handle and resolve helpdesk tickets to SLA
- Provide Windows desktop support
- Create, maintain, and delete user accounts
- Handle starter and leaver requests
- Set up email accounts on MS Exchange
- Manage mobile phones and tablets (iOS) remotely and on site
- Coordinate with telephony providers to order mobile phones and numbers
- Occasional visits to other sites for installations and support
Skills Required:
- Windows troubleshooting and maintenance
- Office 365 troubleshooting and maintenance
- Qualified to a degree level in ICT or computer studies
Personal Qualities:
- Strong communication skills, good written English
- Personable manner, good with people, quick learner
- Ability to prioritise tasks and meet deadlines
- Calmness and flexibility to respond to urgent IT issues
- Attention to detail
- Willingness to learn
Travel may be required to other sites throughout England and Wales. Full clean UK driving licence and own transport are essential.
Radis is an equal opportunities employer and welcomes applications from all sections of the community. We do not offer sponsorships or switches.
About Radis:
Radis Community Care is a well-established, family-run care company delivering high-quality care and support to over 60 local authorities in England and Wales.
IT Support Technician- Newly Graduated Trainee employer: Radis Community Care
Contact Detail:
Radis Community Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician- Newly Graduated Trainee
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. We recommend setting up mock interviews with friends or family to get comfortable talking about your skills and experiences.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to handle the first- and second-line support tasks they'll throw your way.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Radis Community Care!
We think you need these skills to ace IT Support Technician- Newly Graduated Trainee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the job description. We want to see how your qualifications in ICT or computer studies can shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you're excited about the IT Support Technician role at Radis Community Care.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues before. We love seeing independent problem-solving in action, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Radis Community Care
✨Know Your Tech Basics
Make sure you brush up on your Windows and Office 365 troubleshooting skills. Be ready to discuss common issues and how you would resolve them, as this will show your technical knowledge and problem-solving abilities.
✨Show Off Your Communication Skills
Since the role involves supporting a small team, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical people, as this will highlight your personable manner.
✨Demonstrate Your Proactive Approach
Prepare examples of times when you took the initiative to solve a problem or improve a process. This will showcase your ability to work independently and your eagerness to learn, which is exactly what they’re looking for.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. They might ask how you would handle a specific IT issue or manage helpdesk tickets. Think through these scenarios beforehand so you can respond confidently and clearly.