At a Glance
- Tasks: Be the go-to person for customer requests and coordinate service engineers.
- Company: Join a dynamic team in Milton Keynes focused on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fluency in Dutch or French is a plus!
- Why this job: Make a real difference by ensuring customers receive top-notch service.
- Qualifications: GCSE or equivalent, customer service experience, and familiarity with SAP/Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service Advocate is responsible for the interface between the customers, the field service, and other internal teams. This role also serves as Service Dispatcher and Planner for a team of 7 to 10 Field Service Engineers, ensuring optimal resource utilization and service efficiency. It reports to the Service Delivery Manager and is located in Milton Keynes.
The mission is customer satisfaction and the timely execution of service jobs, including remote and field service activities, through to full customer satisfaction and best utilisation of field resources.
Key Responsibilities- Act as the single point of entry for all customer requests (via email and phone) related to aftermarket service activities for the Netherlands and Belgium.
- Act as Service Dispatcher/Planner for regional Field Service Engineers, ensuring efficient scheduling, maximised productivity, and reduced travel time.
- Coordinate customer appointments in alignment with spare parts delivery and dispatch Field Service Engineers accordingly.
- Coordinate the timely closure of Work Orders in SFDC and SAP and ensure all returns and invoicing are completed in line with KPIs.
- Optimise planning of Field Service Engineers to ensure fast response, reduce travel times, and deliver the best outcome for the customer.
- Education: GCSE, VMBO, MAVO diplomas, or equivalent.
- Experience of working with customers in a similar role.
- Previous experience of SAP and Salesforce.
- Bonus: Dutch or French speaking verbal/written communication.
Customer Service Advocate – Benelux Region in Milton Keynes employer: Radiometer
As a Customer Service Advocate in Milton Keynes, you will join a dynamic team dedicated to delivering exceptional customer satisfaction and service efficiency. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a focus on employee well-being and a commitment to maximising resource utilisation, we offer a rewarding environment where your contributions directly impact our success in the Benelux region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advocate – Benelux Region in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advocate, you'll be the go-to person for customer queries. Role-play with a friend or use our resources to polish your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advocate – Benelux Region in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advocate role. Highlight your experience with customer interactions and any relevant software like SAP and Salesforce. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any language skills, especially Dutch or French, if you have them!
Highlight Problem-Solving Abilities:As a Customer Service Advocate, you'll need to tackle challenges head-on. Share examples in your application where you've successfully resolved customer issues or improved service efficiency. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Radiometer
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you’ve handled customer inquiries in the past, especially in a fast-paced environment. Think about specific examples that showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Familiarise Yourself with SAP and Salesforce
Since experience with SAP and Salesforce is crucial for this role, make sure you understand the basics of both systems. If you have prior experience, prepare to share specific instances where you used these tools to enhance service delivery or improve efficiency.
✨Demonstrate Your Planning Skills
As a Service Dispatcher/Planner, you'll need to show that you can efficiently manage schedules and resources. Prepare to discuss how you would approach planning for Field Service Engineers, including how you’d optimise their routes and ensure timely service delivery.
✨Language Skills Matter
If you speak Dutch or French, don’t forget to highlight this during your interview! Being able to communicate effectively with customers in their native language can set you apart. Consider preparing a few phrases or scenarios in Dutch or French to demonstrate your proficiency.
