At a Glance
- Tasks: Support trade sales with admin, customer service, and agent communications.
- Company: Join HAGGiS Adventures, a vibrant travel company based in Edinburgh.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Flexible hours with potential for exciting travel events.
- Why this job: Be part of a passionate team that loves travel and customer service.
- Qualifications: Administration experience and a positive, can-do attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Trade Sales Administrator supports the efficient operation and growth of the company’s trade sales function by providing high-quality administrative, coordination, and customer service support. The role is responsible for maintaining accurate product information across Online Travel Agent (OTA) and other trade platforms, managing agent communications, and assisting with booking queries in collaboration with the Sales & Reservations team. The Trade Sales Administrator helps ensure a positive experience for trade partners while supporting internal teams, maintaining up-to-date product and destination knowledge, and contributing to the smooth day-to-day delivery of trade sales activity.
Key Result Areas & Activities Performed:
- Support positive partnerships to ensure growth and efficiency of the company’s trade business.
- Update OTA and other trade platforms where necessary.
- Manage and action the agent email inbox.
- Set up new agents on our booking system.
- Update products on the agent portal.
- Trade partner updates and maintenance of database.
- Support local sales activity.
- Support agent invoice cross checking.
- Maintain competitor product, pricing and discount matrix.
- Assist in problem solving any booking issues in conjunction with the reservation teams.
- Update and provide dates and rates to key agents in a timely manner.
- Keep your product and brand knowledge up to date whilst having in-depth knowledge of the local area as well as key tour destinations and highlights.
- Lead with exceptional customer service and have a real passion for people and travel.
- Be a brand ambassador, consistently exhibiting the brand attitude and values.
- Working in the Sales & Reservations team as and when required.
- Attend trade events where necessary.
- Support the Marketing & Sales Manager and other colleagues in the wider team.
Required Skills, Experience & Personal Traits:
- A positive, can-do attitude.
- Administration experience.
- A passion for delivering exceptional customer service.
- A flexible and energetic team player who is always ready to go the extra mile.
- Customer service experience and focus.
- Excellent interpersonal skills, verbal, and written communication.
- Good organisational skills with the ability to multi-task.
- Good attention to detail.
- Excellent telephone manner.
- Experience using Office 365 suite.
- Planning and self-management.
- Ability to maintain effective working relationships.
Useful Additional Experience:
- Experience of working for a travel company.
- Personal travel experience.
- Second language.
Goals:
- Agent inbox response time of 24 hours.
- On-board new agents within 72 hours.
- Re-activate at least 5 inactive agents per quarter.
- Ad hoc OTA updates made within 48 hours.
- New season price and product updates out to agents within 2 weeks of confirmation.
Trade Sales Administrator in Gloucester employer: Radical Travel Group
HAGGiS Adventures & Highland Explorer Tours is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work environment that fosters collaboration and growth. With a strong emphasis on employee development, hybrid working options, and a culture that values customer service and teamwork, this role as a Trade Sales Administrator provides a unique opportunity to contribute to the success of a leading travel company while enjoying the rich cultural experiences Edinburgh has to offer.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Sales Administrator in Gloucester
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Radical Travel Group who are looking for fresh talent for roles like Trade Sales Administrator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Radical Travel Group and give you a leg up for your Trade Sales Administrator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Trade Sales Administrator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Trade Sales Administrator in Gloucester
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Trade Sales Administrator role at Radical Travel Group.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Trade Sales Administrator position at Radical Travel Group.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Radical Travel Group.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Radical Travel Group's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Trade Sales Administrator.
How to prepare for a job interview at Radical Travel Group
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Radical Travel Group.
