At a Glance
- Tasks: Support trade sales with admin, customer service, and coordination tasks.
- Company: Join HAGGiS Adventures & Highland Explorer Tours in Edinburgh.
- Benefits: Hybrid working, competitive salary, and a vibrant team culture.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be a key player in enhancing travel experiences for partners and customers.
- Qualifications: Admin experience, customer service skills, and a passion for travel.
The predicted salary is between 28200 - 34000 £ per year.
The Trade Sales Administrator supports the efficient operation and growth of the company’s trade sales function by providing high-quality administrative, coordination, and customer service support.
The role is responsible for maintaining accurate product information across Online Travel Agent (OTA) and other trade platforms, managing agent communications, and assisting with booking queries in collaboration with the Sales & Reservations team. The Trade Sales Administrator helps ensure a positive experience for trade partners while supporting internal teams, maintaining up-to-date product and destination knowledge, and contributing to the smooth day-to-day delivery of trade sales activity.
- Support positive partnerships to ensure growth and efficiency of the company’s trade business.
- Trade partner updates and maintenance of database.
- Support local sales activity.
- Support agent invoice cross-checking.
- Maintain competitor product, pricing and discount matrix.
- Keep your product and brand knowledge up to date whilst having in-depth knowledge of the local area as well as key tour destinations and highlights.
- Lead with exceptional customer service and have a real passion for people and travel.
- Be a brand ambassador, consistently exhibiting the brand attitude and values.
- Working in the Sales & Reservations team as and when required.
- Support the Marketing & Sales Manager and other colleagues in the wider team.
Requirements:
- Administration experience.
- A passion for delivering exceptional customer service.
- A flexible and energetic team player who is always ready to go the extra mile.
- Customer service experience and focus.
- Excellent telephone manner.
- Experience using Office 365 suite.
- Planning and self-management.
- Experience of working for a travel company.
- Personal travel experience.
- Second language.
Ad hoc OTA updates made within 48 hours.
Sales Admin Specialist (Permanent) in Edinburgh employer: Radical Travel Group
HAGGiS Adventures & Highland Explorer Tours is an exceptional employer that values its employees by fostering a supportive and dynamic work culture in the heart of Edinburgh. With hybrid working options, a focus on employee growth through continuous training, and a commitment to delivering outstanding customer service, team members are empowered to thrive both personally and professionally. The company’s passion for travel and adventure creates a vibrant atmosphere where employees can truly make a difference while enjoying the unique benefits of working in one of Scotland's most beautiful cities.
