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- Tasks: Coordinate travel and accommodation for tours, ensuring smooth operations and excellent service.
- Company: Join The Travel Corporation, a leader in creating enriching travel experiences for over 100 years.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for occasional UK travel and career advancement.
- Why this job: Be part of a passionate team that creates life-changing moments for travellers worldwide.
- Qualifications: Experience in operations or travel coordination, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality. As a global business with over 100 years of experience in the travel industry, our ethos is responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands.
The Operations Support Executive will support the Groups & Operations Support Manager and wider Operations team, by securing and managing bookings with key suppliers across the UK (such as accommodation, ferries, trains and attractions).
- Travel, Accommodation & Tour Logistics
- Coordinate end-to-end travel and accommodation arrangements for tours and festivals, including hotels, attractions, rail travel, and ferry bookings.
- Ensure logistics are delivered efficiently, cost-effectively, and to agreed quality standards.
- Support issue resolution and service delivery through effective supplier communication.
- Ensure clear, timely communication to align expectations and support smooth operations.
- Operations Support & Reporting
- Provide day-to-day operational support within the department.
- Produce and maintain supplier performance and customer satisfaction reports.
- High levels of supplier compliance and performance.
- Effective support of PAX volumes and operational KPIs.
Carefully reviews work to ensure accuracy, quality, and completeness. Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment.
- Previous experience in operations, travel coordination, logistics, or supplier management.
- Competent in Microsoft Office and operational systems (booking or CRM systems desirable).
- Experience within travel, tourism, events, or hospitality is preferred.
TRAVEL & OTHER REQUIREMENTS
- Edinburgh (hybrid or office-based).
- Occasional UK travel may be required.
Customer Operations Executive Officer in Edinburgh employer: Radical Travel Group
Contact Detail:
Radical Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive Officer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at The Travel Corporation. A friendly chat can open doors and give you insider info about the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by researching common questions for operations roles. Think about your past experiences in travel coordination or logistics and how they relate to the role of Customer Operations Executive Officer. We want you to shine!
✨Tip Number 3
Show your passion for travel! During interviews, share your own travel stories and how they’ve shaped your understanding of customer service. This will help you connect with the ethos of The Travel Corporation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Operations Executive Officer in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about the travel industry and how it aligns with our mission at TTC.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Executive Officer role. Highlight relevant experience in operations, logistics, or supplier management, and connect it back to how it can benefit our team.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Radical Travel Group
✨Know Your Travel Stuff
Make sure you brush up on your knowledge of the travel industry, especially logistics and supplier management. Familiarise yourself with common booking systems and be ready to discuss how you've handled travel arrangements in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of coordination and supplier communication, be prepared to demonstrate your ability to communicate clearly and effectively. Think of examples where you've resolved issues or aligned expectations with stakeholders.
✨Be Detail-Oriented
The job requires accuracy and quality in operations support. Bring examples of how you've ensured high standards in your previous roles. Highlight any experience you have with reporting and maintaining performance metrics.
✨Demonstrate Your Passion for Travel
Let your enthusiasm for travel shine through during the interview. Share personal experiences that reflect your passion and how they relate to the role. This will help you connect with the interviewers and show that you're a great fit for their ethos.