At a Glance
- Tasks: Support trade sales with admin, customer service, and coordination tasks.
- Company: Join HAGGiS Adventures & Highland Explorer Tours in vibrant Edinburgh.
- Benefits: Hybrid working, competitive salary, and a fun team environment.
- Other info: Flexible hours with opportunities for personal growth in the travel industry.
- Why this job: Be a brand ambassador and help shape unforgettable travel experiences.
- Qualifications: Admin experience, passion for customer service, and travel knowledge.
The predicted salary is between 28200 - 34000 £ per year.
The Trade Sales Administrator supports the efficient operation and growth of the company’s trade sales function by providing high-quality administrative, coordination, and customer service support.
The role is responsible for maintaining accurate product information across Online Travel Agent (OTA) and other trade platforms, managing agent communications, and assisting with booking queries in collaboration with the Sales & Reservations team. The Trade Sales Administrator helps ensure a positive experience for trade partners while supporting internal teams, maintaining up-to-date product and destination knowledge, and contributing to the smooth day-to-day delivery of trade sales activity.
- Support positive partnerships to ensure growth and efficiency of the company’s trade business.
- Trade partner updates and maintenance of database.
- Support local sales activity.
- Support agent invoice cross-checking.
- Maintain competitor product, pricing and discount matrix.
- Keep your product and brand knowledge up to date whilst having in-depth knowledge of the local area as well as key tour destinations and highlights.
- Lead with exceptional customer service and have a real passion for people and travel.
- Be a brand ambassador, consistently exhibiting the brand attitude and values.
- Working in the Sales & Reservations team as and when required.
- Support the Marketing & Sales Manager and other colleagues in the wider team.
Requirements:
- Administration experience.
- A passion for delivering exceptional customer service.
- A flexible and energetic team player who is always ready to go the extra mile.
- Customer service experience and focus.
- Excellent telephone manner.
- Experience using Office 365 suite.
- Planning and self-management.
- Experience of working for a travel company.
- Personal travel experience.
- Second language.
Ad hoc OTA updates made within 48 hours.
Administrator / Sales Consultant (Permanent) in Edinburgh employer: Radical Travel Group
HAGGiS Adventures & Highland Explorer Tours is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work culture that values teamwork and customer service excellence. With hybrid working options and a focus on employee growth, staff are encouraged to develop their skills while enjoying the unique benefits of working in the travel industry. Join us to be part of a passionate team that thrives on creating memorable experiences for our trade partners and customers alike.
