At a Glance
- Tasks: Deliver top-notch technical support and customer service for Radical vehicles across North America.
- Company: Join Radical Motorsport, a leader in high-performance racing cars with a global reputation.
- Benefits: Competitive salary, healthcare allowance, and the chance to travel to exciting race events.
- Other info: Dynamic role with extensive travel and opportunities for professional growth.
- Why this job: Be part of a passionate team and make a real impact in the motorsport industry.
- Qualifications: Experience in motorsport, strong communication skills, and a knack for problem-solving.
The predicted salary is between 50000 - 70000 £ per year.
Location: Work from home - USA (East coast preferable)
Department: Customer Support / Trackside Technical
Reporting to: James Scott, Head of Aftersales
Salary: $ competitive with healthcare allowance
Hours: Full-time
About Us: Radical Motorsport is a globally recognised high-performance motorsport manufacturer with a reputation for engineering excellence, race-winning heritage and uncompromising driver engagement. Since 1997, Radical has become one of the world’s most successful race car manufacturers, producing over 3,000 race and track cars that are driven and competed worldwide. The United States is Radical’s largest export market and one of the company’s most important and fastest-growing regions globally. Supported by a dedicated US-based technical and sales organisation, Radical North America delivers factory-backed customer support, race engineering assistance, vehicle sales and championship operations throughout the country.
Job Description: Support Radical’s global customer and dealer network by delivering high-level technical and customer support across all Radical vehicle platforms. This role combines customer relationship management, remote technical assistance, dealer support and trackside engineering support, ensuring customers, teams and dealers receive responsive, professional and solutions-focused support throughout all stages of vehicle ownership and operation. The role is highly customer-facing and requires an individual who can communicate clearly and professionally while managing multiple technical support cases within a fast-paced motorsport environment. Alongside trackside and engineering support responsibilities, the successful candidate will play a key role in maintaining excellent customer service standards through Radical’s centralised ticketing and support systems. The role also includes providing both remote and on-site technical training and support to dealers, teams and customer technical staff, helping maintain high standards of vehicle operation, maintenance and technical knowledge across Radical’s North American network. Extensive travel throughout the USA and internationally will be required to support race events, dealer activities, customer programmes and technical training activities.
The Role:
- Provide professional technical and customer support across all aspects of Radical vehicles, systems and platforms, delivering a high level of customer service and technical expertise.
- Manage customer technical enquiries and issue resolution through Radical’s centralised ticketing and support system, ensuring cases are logged, prioritised, tracked and resolved efficiently.
- Maintain regular communication with customers, dealers and race teams throughout the support and investigation process, providing clear updates and technical guidance.
- Attend race events, track activities and dealer events throughout the USA to support customers, teams and regional dealers in high-pressure motorsport environments.
- Attend international events and factory activities as required to support Radical’s global customer racing and dealer network.
- Support vehicle diagnostics, fault finding, setup guidance and repair recommendations across mechanical, electrical and electronic vehicle systems.
- Analyse technical and vehicle data to support fault diagnosis, product support and continuous improvement activities.
- Provide both on-site and remote technical training and support to dealers, teams and customer technical staff to improve product knowledge, vehicle operation and maintenance standards.
- Produce technical reports and structured feedback for Engineering and Development teams following support events, investigations and customer issues.
- Support maintenance and development of Radical product manuals, technical documentation and customer support resources.
- Work closely with Aftersales, Engineering, Production and Development teams to support product reliability, continuous improvement and customer satisfaction across the Radical product range.
- Build and maintain strong working relationships across Radical’s dealer, championship and customer network throughout North America and internationally.
Skills & experience:
Essential:
- Experience within the motorsport industry, ideally in technical support, race engineering, customer support or trackside operations.
- Strong customer service and communication skills with the ability to manage technical issues professionally.
- Understanding of modern race vehicle systems including ECU, PDU, ABS, traction control, EPAS, turbo control and gearbox strategies.
- Experience using motorsport data acquisition and analysis systems such as Life Racing, AIM, MoTeC, Pi or similar platforms.
- Strong fault-finding and diagnostic skills.
- Organised and methodical approach to problem solving and workload management.
- Proficient with Microsoft Office applications and customer support systems.
- Ability to work under pressure within time-sensitive motorsport environments.
- Willingness to travel extensively (both domestic and international) and work flexible hours, including weekends.
Desirable:
- Experience in race car engineering or trackside support roles.
- Knowledge of electronic diagnostic systems and CAN-based vehicle networks.
- Experience with CAN data transmission programming or calibration systems.
- Previous experience supporting dealer or customer networks internationally.
KPIs:
- Customer and dealer satisfaction feedback.
- Event support effectiveness and reporting quality.
- Customer response and ticket resolution times.
- Technical issue closure rate and escalation management.
- Accuracy and completion of support case documentation.
- Reduction in repeat technical issues and recurring faults.
USA Technical Support Engineer in London employer: Radical Motorsport Ltd.
Radical Motorsport is an exceptional employer, offering a dynamic work environment that fosters passion for motorsport and engineering excellence. With a strong focus on employee growth, the company provides extensive training opportunities and encourages team collaboration, all while supporting a diverse customer base across North America. Working remotely from the East Coast allows for flexibility, while being part of a globally recognised brand dedicated to innovation and high-performance racing.
StudySmarter Expert Advice🤫
We think this is how you could land USA Technical Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Radical Motorsport's history, values, and products. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend motorsport events. Building relationships can give us an edge and might even lead to insider tips about the hiring process.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of race vehicle systems and diagnostics. Being able to discuss these topics confidently will impress the interviewers and show you're ready for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Radical team and ready to dive into the motorsport world.
We think you need these skills to ace USA Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your relevant experience in motorsport and technical support, and show us how you can bring value to Radical Motorsport.
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your experience with race vehicle systems and any diagnostic tools you've used. We want to see how you can tackle those tricky technical issues.
Be Professional Yet Personable:Since this role is customer-facing, it’s important to convey your communication skills. Use a friendly tone while maintaining professionalism in your written application. We love candidates who can connect with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Radical Motorsport Ltd.
✨Know Your Motorsport Stuff
Make sure you brush up on your knowledge of modern race vehicle systems like ECU, PDU, and traction control. Being able to discuss these topics confidently will show that you're not just a fan but have the technical know-how to back it up.
✨Show Off Your Customer Service Skills
Since this role is highly customer-facing, prepare examples of how you've successfully managed customer relationships in the past. Think about times when you resolved technical issues under pressure and how you communicated effectively with clients.
✨Get Familiar with Technical Support Systems
Radical uses a centralised ticketing and support system, so it’s a good idea to familiarise yourself with similar platforms. Highlight any experience you have with customer support systems and how you’ve used them to track and resolve issues efficiently.
✨Be Ready for Real-World Scenarios
Expect to be asked about specific technical problems you might encounter in the role. Prepare to discuss how you would approach diagnostics and fault-finding in a high-pressure environment, as well as how you’d provide training and support to customers and dealers.
