At a Glance
- Tasks: Provide top-notch support for cutting-edge AI technologies and resolve complex cloud issues.
- Company: Join Radiant, a leader in AI infrastructure with a collaborative culture.
- Benefits: Enjoy 25 days of leave, private medical insurance, and a cycle to work scheme.
- Other info: Embrace continuous learning and growth in a dynamic environment.
- Why this job: Dive into the fast-paced world of AI and HPC while making a real impact.
- Qualifications: 3-5 years in technical support with strong Linux and cloud skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a highly skilled Cloud Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Radiant’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers. The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries.
As a Cloud Support Engineer, you will be a hands-on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while providing an exceptional customer experience. Past HPC or AI experience is not required. However, this role requires a strong background in customer-facing technical support, solid IT infrastructure fundamentals, and a desire to grow expertise in next-generation HPC and AI technologies such as GPUs, InfiniBand, parallel storage, and AI orchestration software.
This is an excellent opportunity for an experienced support engineer to enter the AI infrastructure space and develop cutting-edge technical skills in a fast-growing industry.
About our team: Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling. Join a team operating some of the world’s most advanced high-performance computing infrastructure.
Key Responsibilities:
- Maintain the highest levels of customer satisfaction.
- Deliver outstanding customer support.
- Respond to incoming customer queries.
- Advanced troubleshooting.
- Incident escalation and collaboration.
- 24/7 support participation.
- Vendor interactions.
- New system delivery support.
- Documentation and knowledge sharing.
- Continuous improvement.
- Technical & professional development.
- Travel may be required.
Qualifications:
- Degree in Computer Science or a related STEM subject, or equivalent industry experience.
- 3–5+ years of experience in a customer-facing technical support or cloud operations role.
- Proven experience working with cloud, datacenter, and Linux environments.
- Strong foundation in Linux system administration.
- Familiarity with IT service management practices is desirable.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues under pressure.
- Excellent written and spoken communication skills (English).
- A proactive, curious mindset and the resilience to thrive in a fast-paced, evolving environment.
Our values:
- Set the standard: Every single day, you spot opportunities to constructively shake things up.
- Inspire the change: There’s no blueprint for the future. You’ll embrace challenges and change.
- You’re real and you’re true to yourself: We cherish and celebrate diversity.
Why should you join us? What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive.
Here are just some of the great things you can expect from us:
- 25 days of annual leave.
- A culture that emphasises results over hierarchy, process & ego.
- Open communication, regular feedback.
- Learning Time.
- Health & Wellbeing.
- Cycle to Work Scheme.
- Gympass subscription.
- Participation in the company shares program.
- Enhanced parental pay & leave.
Cloud Support Engineer (L2) in London employer: Radiant
Radiant is an exceptional employer that champions a culture of innovation and inclusivity, making it an ideal place for Cloud Support Engineers to thrive. With a strong emphasis on professional development, employees benefit from dedicated learning time, competitive health and wellbeing packages, and the opportunity to work with cutting-edge AI technologies in a fast-paced environment. Join us to be part of a team that values collaboration, creativity, and the pursuit of excellence while supporting some of the world's most advanced high-performance computing infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Support Engineer (L2) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Radiant on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Cloud Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss cloud technologies, Linux systems, and troubleshooting techniques. We want to see your passion for tech and how you can contribute to our team!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to walk us through how you would tackle complex issues. Use real-life examples from your past experiences to demonstrate your ability to think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Radiant!
We think you need these skills to ace Cloud Support Engineer (L2) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cloud Support Engineer role. Highlight your customer-facing technical support experience and any relevant IT infrastructure skills. We want to see how you can bring your unique background to our team!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can think on their feet and come up with effective solutions, so don’t hold back on showcasing your troubleshooting prowess!
Communicate Clearly:Since this role involves a lot of customer interaction, make sure your written communication is top-notch. Use clear and concise language to explain your experiences and skills. We appreciate candidates who can convey technical concepts in an easy-to-understand way.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at Radiant
✨Know Your Tech
Brush up on your knowledge of cloud technologies, especially those related to HPC and AI. Familiarise yourself with concepts like GPUs, InfiniBand, and Linux system administration. Being able to discuss these topics confidently will show that you're serious about the role.
✨Customer-Centric Mindset
Since this role is all about customer support, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share how you handled difficult situations and ensured customer satisfaction, as this will highlight your commitment to delivering exceptional service.
✨Problem-Solving Scenarios
Expect to be asked about troubleshooting complex issues. Prepare some real-life scenarios where you successfully diagnosed and resolved technical problems. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for a Cloud Support Engineer.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or the company's future in AI infrastructure. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
