At a Glance
- Tasks: Provide top-notch support for cutting-edge AI and HPC technologies.
- Company: Join Radiant, a leader in AI infrastructure with a collaborative culture.
- Benefits: Enjoy 25 days of leave, private medical insurance, and a gym subscription.
- Other info: Embrace a dynamic environment with opportunities for continuous learning.
- Why this job: Dive into the future of AI while developing your technical skills.
- Qualifications: 3-5 years in customer-facing tech support; strong Linux skills required.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a highly skilled Cloud Infrastructure Support Engineer to join our global Customer Support team. The primary goal of this team is to delight our customers worldwide by ensuring that any incident related to Radiant’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer fleet is resolved swiftly and decisively in collaboration with our engineering teams and third-party suppliers.
The Support team delivers 24/7, 365 on-call support using a “follow the sun” model to handle and resolve customer queries. As a Cloud Support Engineer, you will be a hands-on technical contributor, responsible for triaging, diagnosing, and resolving complex infrastructure issues while providing an exceptional customer experience.
This is an excellent opportunity for an experienced support engineer to enter the AI infrastructure space and develop cutting-edge technical skills in a fast-growing industry.
Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling.
Key Responsibilities:
- Maintain the highest levels of customer satisfaction.
- Deliver outstanding customer support.
- Respond to incoming customer queries.
- Advanced troubleshooting of sophisticated hardware and software issues.
- Incident escalation and collaboration with L3 and L4 support teams.
- Participate in Radiant’s continuous “follow the sun” support model.
- Collaborate with third-party vendors when necessary.
- Occasionally contribute to the deployment of new AI supercomputers.
- Contribute to documentation and knowledge sharing.
- Participate in retrospectives and suggest improvements.
- Continuously develop your technical skills.
- Occasionally travel globally to support Radiant initiatives.
Qualifications:
- Degree in Computer Science or a related STEM subject, or equivalent industry experience.
- 3–5+ years of experience in a customer-facing technical support or cloud operations role.
- Proven experience working with cloud, datacenter, and Linux environments.
- Strong foundation in Linux system administration.
- Familiarity with IT service management practices is desirable.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues under pressure.
- Excellent written and spoken communication skills (English).
- A proactive, curious mindset and resilience to thrive in a fast-paced environment.
What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Here are just some of the great things you can expect from us:
- 25 days of annual leave.
- A culture that emphasises results over hierarchy.
- Open communication and regular feedback.
- Dedicated learning time.
- Private medical insurance via Bupa.
- Cycle to Work Scheme.
- Gympass subscription to a variety of gyms and wellbeing apps.
- Participation in the company shares program.
- Enhanced parental pay & leave.
Cloud Infrastructure Support Engineer in Gloucester employer: Radiant
Radiant is an exceptional employer for those looking to make a significant impact in the AI infrastructure space. With a startup culture that values adaptability and hands-on involvement, employees are encouraged to build and innovate rather than follow pre-existing protocols. The company offers unique opportunities for professional growth, a collaborative work environment, and the chance to set industry standards in safety and quality management while working on cutting-edge projects.
