At a Glance
- Tasks: Manage customer orders and logistics in a fast-paced FMCG environment.
- Company: Join a dynamic team at a leading FMCG company.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on sustainability and continuous improvement.
- Why this job: Be the key link between customers and logistics, making a real impact.
- Qualifications: 1-2 years in order management or logistics; SAP R/3 experience preferred.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an Order Management & Logistics Support Specialist to support end-to-end customer order processing within a fast-paced FMCG supply chain environment. The role is focused on managing customer orders through SAP R/3, coordinating deliveries, resolving logistics issues, and maintaining strong relationships with customers and internal stakeholders across Supply Chain, Sales, Logistics, and Demand Planning functions. This position suits candidates with previous experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations within FMCG or similar high-volume environments.
Key Responsibilities
- Manage the full order lifecycle from sales order creation through to customer delivery
- Process orders received through multiple channels and formats
- Validate product codes, stock availability, and delivery schedules within SAP R/3
- Coordinate with customers and internal teams regarding order amendments or delivery issues
- Consolidate customer orders to maximise transport efficiency and full truck loads where appropriate
- Act as a key point of contact for customer logistics and delivery queries
- Investigate and resolve logistics claims, shortages, returns, and disputes
- Create and process credit/debit notes and returns documentation
- Ensure all activities comply with SOX controls and internal policies
- Support sustainability and cost-reduction initiatives within the supply chain operation
- Participate in stakeholder calls and operational meetings
- Maintain accurate customer documentation and internal records
- Support continuous improvement initiatives and process optimisation
- Assist with onboarding and training of new team members where required
Required Skills & Experience
- 1–2 years’ experience in:
- Order Management
- Customer Service
- Order-to-Cash
- Logistics Support
- Supply Chain operations
- Experience within FMCG or high-volume order environments preferred
- Strong Microsoft Office skills, particularly Excel
- SAP R/3 experience preferred
- Excellent organisational and prioritisation skills
- Strong communication and stakeholder management capability
- Ability to work independently in a fast-paced operational environment
- Comfortable managing multiple deadlines and operational issues simultaneously
Preferred Background
- FMCG
- Consumer goods
- Retail supply chain
- Distribution/logistics operations
- Shared service centres
Language Requirement
- Fluent English required (written and verbal)
Logistics Support Specialist in Surrey employer: Radiant Systems Inc
At our Walton Oaks location, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Logistics Support Specialist, you will benefit from comprehensive training and development opportunities, ensuring your professional growth in the fast-paced FMCG sector. Our commitment to sustainability and employee well-being, combined with a collaborative team environment, makes us an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Support Specialist in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Logistics Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some research! Familiarise yourself with the latest trends in supply chain management and logistics, especially within FMCG. This will not only boost your confidence but also give you great talking points during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to order management and logistics support. Think about your past experiences and how they relate to the role, so you can showcase your skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Logistics Support Specialist in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Logistics Support Specialist role. Highlight your experience in FMCG and any relevant skills like SAP R/3 and order management. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how your previous roles have prepared you for this position. Let us know why you want to join StudySmarter specifically!
Showcase Your Skills:In your application, don’t forget to showcase your strong organisational and communication skills. Mention specific examples of how you've managed customer orders or resolved logistics issues in the past. We love seeing real-life applications of your skills!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Radiant Systems Inc
✨Know Your FMCG Inside Out
Make sure you brush up on your knowledge of the FMCG sector. Understand the key challenges and trends in the industry, as well as how logistics plays a crucial role in customer satisfaction. This will show that you're not just familiar with the role but also passionate about the field.
✨Master SAP R/3 Basics
Since the role involves managing orders through SAP R/3, it’s essential to have a good grasp of this system. Familiarise yourself with its functionalities related to order management and logistics. If possible, practice using a demo version or watch tutorials to get comfortable with the interface.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples from your past experience where you successfully managed logistics issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Logistics Support Specialist, you'll need to liaise with various stakeholders. Be ready to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've effectively managed relationships in previous roles.
