Billing Representative in Reading

The purpose of the Billing Representative, as part of the Billing Operations team, is to partner directly with the Billing Operations manager to support the day-to-day workload and ongoing development on the Billing team and processes. They will be one of the main points of back-up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems.

What You Will Do

• Manage customer requests related to portals, which include Vendor Onboarding, Request for Information, processing portal trading relationships, etc.
• Refine and document end to end process and identify efficiencies for portal registrations.
• Partner with IT to drive system and process improvements.
• Identify opportunities and improvements to deliver on process automation goals.
• Collaborate with internal stakeholders: Legal, Deal Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers.
• Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements.
• Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets.
• Responsible to effectively manage external customer/stakeholder inquiries on billing processes, internal controls, and policies.
• Responsible to follow all internal controls and policies related to invoicing to protect client’s brand.
• As an SME, work with project teams to deliver on acquisition integrations.
• Deliver on other priorities as assigned to execute on the Billing mandate.

Required Skills

• Minimum 3+ years of experience in software billing function; global billing experience in the software services or high-tech industry preferred.
• Extensive experience of managing complex and varied relationships with third party portal infrastructure – for example Ariba, Tungsten, Coupa, Taulia.
• Above average Reporting skills which include expertise on Excel, Macro, Power BI, database management and the likes.
• Has extensive expertise of invoicing and collections processes and best practices and is viewed as a trusted advisor to the Senior client Sales Organization.
• Applies expertise to multiple aspects of an order to cash.
• Possesses highly developed professional technical expertise, which is applied to complex customer negotiations and billing processes/projects, specifically the impact contractual language and agreements can have on time to invoice and cash collections.
• Understanding of various lines of business; Professional Services delivery, Cloud hosting operations and Software Licensing.
• Ability to work as part of a sales team to contribute subject matter expertise in support of a successful sales outcome.
• Uses exceptional communication and interpersonal skills to interact with internal groups and customers to assist in the negotiation and resolution of specific requirements.
• Interacts directly with senior management and customers to effectively coordinate and influence.
• Acts as a mentor, demonstrates leadership attributes and shares professional expertise.
• Assists in the training and evaluation of other Billing Operations staff regarding customer interactions and negotiations as an SME.
• May plan, assign and direct the work of others who do not directly report to yourself.
• Demonstrated willingness to take full ownership and responsibility for assigned tasks and support issues.
• Assessment of the requirements for client and our customers which involves both the identification and analysis of multiple factors or variables.
• Creative and innovative solutions are frequently required in addition to the application of expertise to ensure acceptable commercial outcomes for both parties.
• Also includes working with legal on the specific contractual requirement of the outcomes.
• Experience in delivering high quality guidance against challenging timelines.
• Strong business and financial acumen, and ability to work with contracts teams for drafting commercial language.
• Works independently on assignments of a complex nature where initiative and creativity are required in resolving problems and/or developing recommendations often to a very tight timescale due to financial deadlines.
• Excellent attention to detail and analytical ability.
• Self-starter as well as great teamwork abilities.
• Demonstrated ability to train, utilizing change management methodologies to ensure their peers and stakeholders successfully use new processes.