At a Glance
- Tasks: Provide advanced IT support and mentor junior technicians in a dynamic environment.
- Company: Join a leading tech team in London with a focus on innovation.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Opportunity to work with modern tools and lead a team.
- Why this job: Make an impact in a fast-paced IT environment while developing your skills.
- Qualifications: 2+ years of IT support experience and strong troubleshooting abilities.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced IT Technician – Level III to join our team in London. In this role, you will act as a senior escalation point, providing advanced technical support across systems, software, and hardware while mentoring junior technicians and ensuring smooth IT operations.
Key Responsibilities
- Provide Tier III technical support for complex IT issues across hardware, software, and systems
- Act as the primary escalation point for helpdesk tickets and senior leadership issues
- Support and administer platforms such as Microsoft 365, Okta, Sophos, and access control systems
- Install, configure, image, and test hardware and software across corporate environments
- Oversee helpdesk operations, monitor ticket queues, and ensure timely resolution
- Manage IT asset inventory (laptops, desktops, printers, mobile devices, etc.)
- Lead device deployment, re-imaging, and mobile device management (MDM)
- Train, mentor, and support Level I & II IT Technicians
- Contribute to IT projects and continuous improvement initiatives
Skills & Experience
- Strong knowledge of Microsoft Windows OS and Microsoft Office Suite
- Experience working in a Tier II/III support or escalation role
- Familiarity with enterprise tools like Microsoft 365, Okta, Sophos
- Solid understanding of IT infrastructure, systems, and networking basics
- Excellent troubleshooting, communication, and customer service skills
- Ability to support a wide range of office and IT equipment
Qualifications
- Essential: High School Diploma or equivalent; Minimum 2+ years of corporate IT support experience
- Desirable: CompTIA A+ or equivalent certification; 3+ years of corporate IT experience
Work Environment
- Office-based role using standard IT and office equipment
- Physical activity may include lifting (up to 50 lbs), standing, and moving equipment
- Occasional travel between local offices may be required
What You’ll Gain
- Opportunity to work in a fast-paced, enterprise IT environment
- Exposure to modern tools and technologies
- Hands-on experience with end-to-end IT operations and support
- Chance to mentor and lead junior team members
If you are a proactive IT professional with strong troubleshooting skills and experience in high-level support, we’d love to hear from you!
IT Technician – Level III employer: Radiant Systems Inc
Radiant Systems Inc is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the pharmaceutical industry. With a strong commitment to employee growth, we provide ample opportunities for professional development and training, ensuring our team members are equipped with the latest skills and knowledge. Located in a vibrant area, our company culture promotes work-life balance and encourages a supportive atmosphere where every contribution is valued.
