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- Tasks: Coordinate the movement of freight and ensure accurate export documentation.
- Company: Join a dynamic team at a leading logistics company in Walton Oaks, UK.
- Benefits: Gain hands-on experience with training and support from experienced team members.
- Why this job: Build strong customer relationships while enhancing your skills in a fast-paced environment.
- Qualifications: 1-2 years of experience in logistics; knowledge of ocean documentation is essential.
- Other info: Opportunity for personal development and process improvement initiatives.
The predicted salary is between 25000 - 35000 £ per year.
Job Title: Import/Export Coordinator I
Job Location: Walton Oaks, UK
Job Duration: 6 Months
Scope of Position:
Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes.
Support both Forwarder and Client Shipping Team in shipping from Europe, managing bookings and creating export documentation.
Major Duties and Responsibilities:
- First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner
- Liaise with Maersk control tower for operational tasks and issues
- Tracking and tracing shipments for customers
- Maintain accurate customer information for shipment processing
- Understand team process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed as per work instructions
- Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
- Book orders received with the nominated shipping line or forwarder
- Ensure that container loading is booked in to Trans wide.
- Liaise with client loading sites to resolve problems on loading
- Coordinate Conformity Inspections at our loading sites prior to export where required
- Ensure that Shipping documentation is accurate
- Ensure every shipment file have all necessary auditable documents
- Provide exceptional customer service to the team and ensure proactivity also in our communications
- Support team priorities and initiatives to ensure workloads are effectively managed
- Ensure accurate and timely data entry into our operating system
- Send original documents when required in a timely manner
- Drive process improvements to ensure right-first-time customer service
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Ensure all customers standard operating procedures are followed and updated in the Workflow
- Meet KPI standards, as per the company’s procedures
- Handling and actioning of complaints or queries
- Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)
Personal Development:
- Training and tagging with team members to learn ocean process
- On the job training will be provided.
Qualifications, Experience and Education Requirements
- 1-2 years related experience and/or training.
- Understanding of Ocean documentation process essential.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Knowledge of SAP.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English.
- Displayed positive team attitude and work ethic
- Competent understanding of INCOTERMS and shipping jargon.
- Competent understanding of Forwarder systems, ETMS, Edoc and Expo.
Import Export Coordinator employer: Radiant Systems Inc
Contact Detail:
Radiant Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Export Coordinator
✨Tip Number 1
Familiarize yourself with the specific shipping and export regulations relevant to the UK and EU. Understanding these regulations will not only help you in your role but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 2
Build a solid understanding of INCOTERMS and shipping jargon. This knowledge will be crucial when discussing logistics with potential employers and will show that you are well-prepared for the responsibilities of the Import Export Coordinator position.
✨Tip Number 3
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to job openings, including our position at StudySmarter.
✨Tip Number 4
Demonstrate your customer service skills in any interactions you have. Since this role emphasizes exceptional customer service, showcasing your ability to build relationships and resolve issues will set you apart from other candidates.
We think you need these skills to ace Import Export Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Import/Export Coordinator position. Highlight key responsibilities and qualifications that match your experience, such as customer service skills and knowledge of ocean documentation.
Tailor Your CV: Customize your CV to reflect relevant experience in import/export coordination. Emphasize your understanding of shipping processes, proficiency in SAP, and any experience with INCOTERMS or freight movement.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and proactive approach. Mention specific examples of how you've built relationships with customers or resolved issues in previous roles.
Highlight Relevant Skills: In your application, make sure to highlight your organizational skills and computer proficiency, especially in Excel and Word. Mention any experience you have with tracking shipments and managing documentation.
How to prepare for a job interview at Radiant Systems Inc
✨Know Your Shipping Jargon
Make sure you are familiar with shipping terminology, especially INCOTERMS and ocean documentation processes. This will help you communicate effectively during the interview and demonstrate your understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. Highlighting your proactive approach to customer service will resonate well with the interviewers.
✨Demonstrate Organizational Skills
Be ready to discuss how you manage multiple tasks and prioritize workloads. Share specific strategies or tools you use to stay organized, as this is crucial for the Import/Export Coordinator role.
✨Familiarize Yourself with the Company
Research the company’s operations, values, and any recent news. Understanding their processes and how they align with your skills will show your genuine interest in the position and help you stand out.
