At a Glance
- Tasks: Coordinate the movement of freight and ensure exceptional customer service.
- Company: Join a leading logistics company focused on global shipping solutions.
- Benefits: Enjoy training opportunities, a supportive team environment, and potential for remote work.
- Other info: On-the-job training provided to enhance your skills in ocean logistics.
- Why this job: Be part of a dynamic team that values efficiency and customer satisfaction.
- Qualifications: 1-2 years experience in logistics, strong communication skills, and knowledge of shipping processes required.
The predicted salary is between 28800 - 42000 £ per year.
Job Title: Import/Export Coordinator
Contract Length: 6 Months
Location: Remote
**** Strong experience with both Imports and exports******
Role Purpose
Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.
Core Responsibilities
Customer Relationship & Communication
- Act as the primary operational contact for the customer
- Manage PO amendments (quantities, SKUs, loading dates)
- Communicate shipment plans, availability, and export details
- Support trials and new product introductions
- Coordinate dispute resolution and damaged goods claims
Order Processing & Validation
- Receive and validate customer POs
- Manage obsolete or substituted SKUs
- Ensure Master Data extensions are completed for order creation
- Confirm amended POs are final before processing
Sales Order Creation (SAP)
- Create and maintain Sales Orders through OpenText
- Apply pricing, batch, and Incoterm data
- Add batch and Incoterm info post-OpenText processing
- Process FOC orders and arrange shipments
- Clear stuck OpenText transactions
- Route correctly (Maersk, non-Maersk, LCL, DG)
Export & Logistics Handover
- Align with Planning Team if the stock will be available on requested loading dates before you handover to team.
- Handover SOs to client for booking once complete
- Release blocked orders and check stock readiness
- Plan pallets, containers, and packaging
- Organise export packaging (e.g., outer cartons)
- Identify DG orders for special handling
- Archive POs and documentation in correct files
Post-Shipment
- Raise and follow through dispute cases (credit/debit pricing)
- Investigate damaged goods issues with customer and logistics
Systems & Tools
- SAP (essential)
- OpenText – Validation Tool
- Maersk booking systems
- Excel (required)
- Word / PowerPoint (preferred)
Profile & Competencies
- Comfortable owning customer operational relationship
- Strong in detail, accuracy, and documentation
- Able to handle complexity and multiple orders concurrently
- Communicates clearly across customers, logistics, and internal teams
- Works independently once trained
- Deadline-driven and organised
Import Export Coordinator employer: Radiant Systems Inc
Join a dynamic team dedicated to environmental sustainability and water management in Wales, where your expertise as a Hydrologist will be valued and impactful. We offer a collaborative work culture that encourages professional growth through hands-on experience and continuous learning opportunities, all while enjoying the beautiful landscapes of Wales. With a focus on meaningful projects and a supportive environment, this role is perfect for those looking to make a difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Import Export Coordinator
✨Tip Number 1
Familiarise yourself with the key players in the import-export industry, especially those related to ocean freight. Understanding the roles of shipping lines, forwarders, and control towers will help you communicate effectively and build strong relationships with customers.
✨Tip Number 2
Brush up on your knowledge of INCOTERMS and shipping jargon. Being fluent in the terminology used in the industry will not only boost your confidence but also demonstrate your expertise during interviews and discussions with potential employers.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This is crucial for a role that requires tracking shipments and ensuring timely data entry.
✨Tip Number 4
Network with professionals in the logistics and shipping sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to job openings at companies like us.
We think you need these skills to ace Import Export Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in import/export coordination, particularly any roles where you've managed shipping documentation or liaised with customers. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:In your cover letter, emphasise your customer service skills and your ability to build strong relationships. Mention specific examples of how you've resolved issues in previous roles and how you can bring that experience to the Import Export Coordinator position.
Showcase Relevant Skills:Highlight your understanding of ocean documentation processes and your familiarity with tools like SAP. Mention your proficiency in Excel, Word, and PowerPoint, as well as your knowledge of INCOTERMS and shipping jargon, as these are crucial for the role.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential in the import/export field.
How to prepare for a job interview at Radiant Systems Inc
✨Know Your Shipping Jargon
Familiarise yourself with shipping terminology and INCOTERMS. This will not only help you understand the role better but also impress the interviewers with your knowledge of the industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to build relationships and resolve issues quickly, as this is crucial for the Import Export Coordinator position.
✨Showcase Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Provide specific examples of how you've improved efficiency in past roles, as this aligns with the responsibilities of the job.
✨Research the Company
Understand the company's operations, values, and any recent news. This will allow you to tailor your answers and show genuine interest in the role and the company during the interview.
