At a Glance
- Tasks: Manage customer orders from intake to export fulfilment and ensure timely shipping.
- Company: Join a dynamic team in a remote role with a focus on imports and exports.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to handle complex operations.
- Why this job: Be the key contact for customers and make an impact in global logistics.
- Qualifications: Experience with SAP and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Contract Length
6 Months
Location
- Remote
- **** Strong experience with both Imports and exports******
- Role Purpose
Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up.
This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.
- Core Responsibilities
- Customer Relationship & Communication
- Act as the primary operational contact for the customer
- Manage PO amendments (quantities, SKUs, loading dates)
- Communicate shipment plans, availability, and export details
- Support trials and new product introductions
- Coordinate dispute resolution and damaged goods claims
- Order Processing & Validation
- Receive and validate customer POs
- Manage obsolete or substituted SKUs
- Ensure Master Data extensions are completed for order creation
- Confirm amended POs are final before processing
- Sales Order Creation (SAP)
- Create and maintain Sales Orders through Open Text
- Apply pricing, batch, and Incoterm data
- Add batch and Incoterm info post-Open Text processing
- Process FOC orders and arrange shipments
- Clear stuck Open Text transactions
- Route correctly (Maersk, non-Maersk, LCL, DG)
- Export & Logistics Handover
- Align with Planning Team if the stock will be available on requested loading dates before you handover to team.
- Handover SOs to client for booking once complete
- Release blocked orders and check stock readiness
- Plan pallets, containers, and packaging
- Organise export packaging (e. g., outer cartons)
- Identify DG orders for special handling
- Archive POs and documentation in correct files
- Post-Shipment
- Raise and follow through dispute cases (credit/debit pricing)
- Investigate damaged goods issues with customer and logistics
- Systems & Tools
- SAP (essential)
- Open Text – Validation Tool
- Maersk booking systems
- Excel (required)
- Word / Power Point (preferred)
- Profile & Competencies
- Comfortable owning customer operational relationship
- Strong in detail, accuracy, and documentation
- Able to handle complexity and multiple orders concurrently
- Communicates clearly across customers, logistics, and internal teams
- Works independently once trained
- Deadline-driven and organised
Locations
Import Export Coordinator in Hampshire, Portsmouth employer: Radiant Systems Inc
Join a dynamic team dedicated to environmental sustainability and water management in Wales, where your expertise as a Hydrologist will be valued and impactful. We offer a collaborative work culture that encourages professional growth through hands-on experience and continuous learning opportunities, all while enjoying the beautiful landscapes of Wales. With a focus on meaningful projects and a supportive environment, this role is perfect for those looking to make a difference in their community.
