At a Glance
- Tasks: Provide advanced IT support and mentor junior technicians in a dynamic environment.
- Company: Join a leading tech team in London with a focus on innovation.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Opportunity to work with modern tools and lead a team.
- Why this job: Make an impact in a fast-paced IT setting while developing your skills.
- Qualifications: 2+ years of IT support experience and strong troubleshooting abilities.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced IT Technician – Level III to join our team in London. In this role, you will act as a senior escalation point, providing advanced technical support across systems, software, and hardware while mentoring junior technicians and ensuring smooth IT operations.
Key Responsibilities
- Provide Tier III technical support for complex IT issues across hardware, software, and systems
- Act as the primary escalation point for helpdesk tickets and senior leadership issues
- Support and administer platforms such as Microsoft 365, Okta, Sophos, and access control systems
- Install, configure, image, and test hardware and software across corporate environments
- Oversee helpdesk operations, monitor ticket queues, and ensure timely resolution
- Manage IT asset inventory (laptops, desktops, printers, mobile devices, etc.)
- Lead device deployment, re-imaging, and mobile device management (MDM)
- Train, mentor, and support Level I & II IT Technicians
- Contribute to IT projects and continuous improvement initiatives
Skills & Experience
- Strong knowledge of Microsoft Windows OS and Microsoft Office Suite
- Experience working in a Tier II/III support or escalation role
- Familiarity with enterprise tools like Microsoft 365, Okta, Sophos
- Solid understanding of IT infrastructure, systems, and networking basics
- Excellent troubleshooting, communication, and customer service skills
- Ability to support a wide range of office and IT equipment
Qualifications
- Essential: High School Diploma or equivalent; Minimum 2+ years of corporate IT support experience
- Desirable: CompTIA A+ or equivalent certification; 3+ years of corporate IT experience
Work Environment
- Office-based role using standard IT and office equipment
- Physical activity may include lifting (up to 50 lbs), standing, and moving equipment
- Occasional travel between local offices may be required
What You’ll Gain
- Opportunity to work in a fast-paced, enterprise IT environment
- Exposure to modern tools and technologies
- Hands-on experience with end-to-end IT operations and support
- Chance to mentor and lead junior team members
If you are a proactive IT professional with strong troubleshooting skills and experience in high-level support, we’d love to hear from you!
IT Technician – Level III in Cambridge employer: Radiant Systems Inc
Join our dynamic team in London as an IT Technician – Level III, where you will not only tackle complex IT challenges but also play a pivotal role in mentoring junior technicians. Our supportive work culture fosters professional growth and offers exposure to cutting-edge technologies, ensuring that you thrive in a fast-paced environment while contributing to meaningful IT projects. With a focus on collaboration and continuous improvement, we provide a rewarding workplace that values your expertise and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician – Level III in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Radiant Systems Inc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Radiant Systems Inc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Radiant Systems Inc!
✨Direct Apply to Radiant Systems Inc
Let's not forget to apply directly through the Radiant Systems Inc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician – Level III in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Radiant Systems Inc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Radiant Systems Inc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Radiant Systems Inc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
