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- Tasks: Configure and deliver innovative D365 contact centre solutions with cutting-edge technology.
- Company: Join a forward-thinking company in Lincoln, UK, focused on modern contact centre solutions.
- Benefits: Enjoy a competitive contract with flexible onsite days and opportunities for professional growth.
- Why this job: Make a real impact by integrating advanced telephony and automation tools in a dynamic environment.
- Qualifications: Experience with Dynamics 365, telephony systems, and automation tools is essential.
- Other info: Collaborate with a talented team and enhance your skills in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Location: Lincoln (2 days onsite Tue & Wed), UK.
Contract: 6 Months
Overview
We are seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools.
Key Skills
- Dynamics 365 Customer Service / Omnichannel (voice, chat, messaging)
- Contact centre telephony & IVR (call flows, queues, routing)
- Copilot Studio (bots, IVR, conversation design)
- Azure Communication Services (ACS)
- Power Automate & system integrations
- Microsoft Teams telephony integration
Responsibilities
- Configure and deliver D365 contact centre solutions
- Design IVR, call flows, and customer journeys
- Integrate ACS, Copilot Studio, and D365
- Build automation workflows using Power Automate
- Monitor, troubleshoot, and optimise performance
Dynamics 365 Contact Centre Telephony Consultant in Lincoln employer: Radiant Systems Europe Limited
Contact Detail:
Radiant Systems Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Contact Centre Telephony Consultant in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Dynamics 365 or contact centre solutions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with IVR design and automation tools like Power Automate.
✨Tip Number 3
Tailor your pitch! When you're chatting with recruiters or hiring managers, make sure to align your experience with the key skills mentioned in the job description. Talk about your expertise in integrating telephony with D365 and how you can enhance customer journeys.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows us you’re genuinely interested in joining our team!
We think you need these skills to ace Dynamics 365 Contact Centre Telephony Consultant in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365 and contact centre solutions. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Dynamics 365 Telephony Consultant role. Share your passion for telephony solutions and how you can contribute to our team.
Showcase Your Technical Skills: We’re looking for someone with solid technical know-how. Be sure to mention your experience with Azure Communication Services, Power Automate, and any other relevant tools. This will help us see your fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Radiant Systems Europe Limited
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 Customer Service and Omnichannel solutions. Be ready to discuss how you've used these tools in past projects, especially in relation to telephony and IVR systems.
✨Showcase Your Technical Skills
Prepare to demonstrate your experience with Azure Communication Services and Power Automate. Have specific examples ready that highlight how you've integrated these technologies into contact centre solutions.
✨Design Thinking is Key
Think about customer journeys and call flows before the interview. Be prepared to discuss your approach to designing IVR systems and how you ensure a seamless customer experience through automation.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's current contact centre challenges or their vision for integrating new technologies. This shows your genuine interest and helps you understand if it's the right fit for you.