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- Tasks: Coordinate ocean exports, manage bookings, and ensure accurate documentation.
- Company: Dynamic logistics company focused on global shipping solutions.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Why this job: Join a fast-paced industry and build strong relationships while solving real-world challenges.
- Qualifications: 1-2 years experience in logistics and strong communication skills required.
- Other info: On-the-job training provided with opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Scope of Position: Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes. Support both Forwarder and Client Shipping Team in shipping from Europe, managing bookings and creating export documentation.
Major Duties and Responsibilities:
- First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner.
- Liaise with Maersk control tower for operational tasks and issues.
- Tracking and tracing shipments for customers.
- Maintain accurate customer information for shipment processing.
- Understand team process flow, constantly looking for areas of improved efficiency.
- Ensure all customers' standard operating procedures are followed as per work instructions.
- Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments.
- Book orders received with the nominated shipping line or forwarder.
- Ensure that container loading is booked in to Transwide.
- Liaise with client loading sites to resolve problems on loading.
- Coordinate Conformity Inspections at our loading sites prior to export where required.
- Ensure that Shipping documentation is accurate.
- Ensure every shipment file has all necessary auditable documents.
- Provide exceptional customer service to the team and ensure proactivity also in our communications.
- Support team priorities and initiatives to ensure workloads are effectively managed.
- Ensure accurate and timely data entry into our operating system.
- Send original documents when required in a timely manner.
- Drive process improvements to ensure right-first-time customer service.
- Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies/requirements.
- Ensure all customers' standard operating procedures are followed and updated in the workflow.
- Meet KPI standards, as per the company's procedures.
- Handling and actioning of complaints or queries.
- Proposing solutions to customers for preferred method of freight movement (ocean to air, consolidation at gateways, etc.).
Personal Development: Training and tagging with team members to learn ocean process. On-the-job training will be provided.
Qualifications, Experience and Education Requirements:
- 1-2 years related experience and/or training.
- Understanding of Ocean documentation process essential.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Knowledge of SAP.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English.
- Displayed positive team attitude and work ethic.
- Competent understanding of INCOTERMS and shipping jargon.
- Competent understanding of Forwarder systems, ETMS, Edoc, ExpoTPBN1_UKTJ.
Ocean Export Coordinator in Guildford employer: Radiant Systems Europe Limited
Contact Detail:
Radiant Systems Europe Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Coordinator in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the shipping and logistics industry, especially those who work with ocean exports. Attend industry events or join online forums to connect with potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, highlight your experience with ocean documentation and customer service. Be ready to share specific examples of how you've resolved issues or improved processes in previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t wait around. Apply straight away and follow up with a friendly email to express your enthusiasm. It shows you're keen and can help you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of INCOTERMS and shipping jargon. Practice common interview questions related to ocean exports and think about how you can demonstrate your organisational skills and ability to handle customer queries effectively.
We think you need these skills to ace Ocean Export Coordinator in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ocean Export Coordinator role. Highlight your experience with ocean documentation and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Don’t forget to mention your customer service skills and ability to build strong relationships.
Show Off Your Skills: In your application, be sure to showcase your organisational skills and familiarity with shipping jargon. Mention any experience you have with SAP or other relevant systems, as these will help us see you as a strong candidate for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Radiant Systems Europe Limited
✨Know Your Ocean Shipping Jargon
Familiarise yourself with key terms like INCOTERMS and shipping jargon. This will not only help you communicate effectively during the interview but also show that you understand the industry and can hit the ground running.
✨Demonstrate Your Customer Service Skills
Be ready to share examples of how you've built strong relationships with customers in the past. Highlight your problem-solving abilities and how you’ve resolved issues promptly, as this role heavily relies on exceptional customer service.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple tasks and ensure timely data entry. Use specific examples from your previous experience to illustrate your proactive approach and ability to drive process improvements.
✨Research the Company and Its Processes
Take some time to learn about the company’s operational processes and any recent news or updates. This will not only impress your interviewers but also help you understand how you can contribute to their goals right from the start.
