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- Tasks: Assist patients and visitors, manage queries, and support healthcare professionals in a busy surgery.
- Company: Join a friendly and diverse team at Radford Medical Practice.
- Benefits: Enjoy NHS discounts, wellbeing events, and opportunities for training and development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths, plus admin experience preferred.
- Other info: Flexible hours with a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to work within our experienced administration team. We are looking for someone who is highly motivated, enthusiastic and adaptable and who also has a passion for helping and supporting patients. We are looking for someone who is able to work independently, can be flexible with their working pattern and has excellent communication skills.
So, why would you want to work for us? You can enjoy the benefits of:
- Company wellbeing events.
- NHS Blue light Discount.
- The opportunity to join the NHS pension scheme.
- The practice has a commitment to training and development of its team.
Main duties of the job:
- The role involves daily face-to-face and telephone contact with patients, carers and visitors, working within our friendly Care Navigator/ Administrations team.
- Our key aim is to enable patients to interact with the Right Person for the Right Reason at the Right Time.
- The hours will be 20 hours per week over 3 days and will include 8am starts and 6.30pm finishes.
About us:
We are a long standing, busy surgery based across two sites. We currently have around 22000 patients. We have a large student population based at the Nottingham Trent University and a smaller diverse population at our Radford site.
Job responsibilities:
- You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.
- To ensure that telephones are answered promptly and politely at all times.
- To assist patients in using the practice online consultation system.
- To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.
- To prioritise calls/patient requests according to urgency.
- To deal with any prescription requests promptly, ensuring at all times that patient details are correct.
Person Specification:
- Qualifications: GCSE grade A to C in English and Maths.
- Experience: Experience of administration duties. Previous experience working in General Practice. Experience of dealing with patients. Experience of working with a clinical system such as EMIS or SystemOne.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Care Navigator in Nottingham employer: Radford Medical Practice
Contact Detail:
Radford Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Care Navigator in Nottingham
✨Tip Number 1
Get to know the practice! Before your interview, check out Radford Medical Practice's website and social media. Familiarising yourself with their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your passion for helping patients and showcase your communication skills.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for patient care shine through. Share personal experiences that highlight your adaptability and motivation to support others.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Care Navigator in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your communication skills and any relevant admin experience, as these are key for the Receptionist/Care Navigator role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping patients and your enthusiasm for the role. Keep it friendly and professional, just like we do at StudySmarter!
Show Off Your Flexibility: Since the role requires adaptability, mention any previous experiences where you had to adjust your working pattern or handle unexpected situations. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find more info about us and what we stand for!
How to prepare for a job interview at Radford Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Care Navigator. Familiarise yourself with the daily tasks mentioned in the job description, like handling patient queries and using online consultation systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with patients or team members. Think about how you can convey empathy and clarity, especially when discussing sensitive topics.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an upset patient or prioritising urgent calls. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Express Your Passion for Patient Care
The job requires someone who is passionate about helping and supporting patients. Be prepared to share why you want to work in healthcare and how you can contribute to the team's mission. Highlight any relevant experiences that showcase your dedication to patient care.
