Job Title: Deputy Care Manager
Reports To: Registered Care Manager
Salary: £28,000 - £30,000 dependent on experience
Purpose of the Role
To support the Registered Care Manager in the effective day‑to‑day running of the domiciliary and live‑in care service. The Deputy Care Manager will ensure the delivery of safe, person‑centred care while maintaining compliance with regulatory standards, supporting staff, and overseeing operational processes.
Key Responsibilities
Staff Management
- Conduct regular staff supervisions and competency assessments.
- Carry out return‑to‑work interviews following sickness absence.
- Support staff performance management, development, and wellbeing.
- Provide guidance and support to carers in line with company policies.
Care Planning
- Develop, review, and update personalised care plans.
- Complete care assessments and risk assessments.
- Ensure care documentation is accurate, up to date, and compliant with CQC standards.
- Monitor the quality of care provided and implement improvements where required.
Operations
- Oversee staff rotas to ensure safe staffing levels and continuity of care.
- Coordinate and oversee live‑in care packages, including matching carers to clients and managing package changes.
- Respond to emergencies, staffing issues, and operational challenges promptly.
- Support the smooth day‑to‑day running of the service.
- Support with the out‑of‑hours on‑call responsibilities.
Financial Administration
- Prepare and process client and staff invoices accurately and on time.
- Assist with payroll by checking care staff hours, timesheets, and wages.
- Ensure accurate financial records are maintained.
Meetings and Communication
- Attend management meetings and contribute to service development.
- Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate.
- Communicate effectively with clients, relatives, external professionals, and the wider team.
- Attend external events.
Compliance and Quality Assurance
- Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies.
- Ensure confidentiality is maintained in accordance with GDPR and company procedures.
- Promote safeguarding, dignity, equality, diversity, and person‑centred care at all times.
Person Specification
Essential
- Experience within domiciliary and/or live‑in care.
- Strong organisational and time management skills.
- Experience of staff supervision and care planning.
- Knowledge of CQC standards and care regulations.
- Excellent communication and leadership skills.
- Competent using care management software and Microsoft Office.
- Full UK driving licence and access to a vehicle at all times.
Desirable
- Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards).
- Previous experience in a senior or supervisory care role.
- Experience managing rotas, payroll, and invoicing.
Key Skills
- Leadership and team management.
- Problem‑solving and decision‑making.
- Excellent attention to detail.
- Ability to prioritise workload in a fast‑paced environment.
- Professional, compassionate, and person‑centred approach.
- Strong administrative and organisational abilities.
Deputy Care Manager in Shrewsbury employer: Radfield Home Care (UK)
Radfield Home Care is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on flexible working hours and competitive pay, we foster a supportive work culture that values compassion and personal growth. Our team members enjoy various benefits, including paid travel time, making this an ideal opportunity for those looking to make a meaningful impact in their community while advancing their careers.
