Care Coordinator - Chippenham in Swindon

At Radfield Home Care, we're passionate about helping people enjoy later life while supporting them to remain independent in the comfort of their own homes. Our Care Coordinators are a vital part of making this possible by ensuring high-quality care is delivered consistently and efficiently.

Working as a Care Coordinator with Radfield Home Care Chippenham, you can expect:

• A friendly, welcoming and supportive working environment
• A competitive salary
• Continuous learning through in-house training and recognised qualifications
• A workplace that values, recognises and celebrates the achievements of its team

If you're organised, enjoy solving problems and have a talent for planning effective rotas, this is an excellent opportunity to join a rewarding and growing team.

The Role

As a Care Coordinator, you'll play a key role in the day-to-day organisation of our care services. Working closely with the Branch Care Manager, you'll coordinate care schedules, support our care professionals, and ensure customers receive dependable, person-centred care. You'll also be a main point of contact for carers, clients, family members and healthcare professionals, dealing with enquiries, resolving issues and helping maintain excellent standards across the service. This is a full-time role based on a 37.5-hour working week and includes participation in a shared on-call rota covering weekday evenings and alternate weekends. Additional shifts and ad-hoc cover may also be available, providing opportunities to increase your earnings. As part of the on-call team, you'll provide out-of-hours support, responding to emergencies, staff absences and general enquiries to ensure continuity of care at all times.

What you'll do:

• Create and manage care rotas that support continuity and minimise travel time
• Allocate carers to customers based on skills, experience and geographical location
• Respond efficiently to unexpected changes in staffing or customer requirements
• Handle telephone calls, emails and messages promptly and professionally
• Record and escalate concerns, complaints and compliments in line with company procedures
• Work closely with colleagues and management to deliver a high-quality care service
• Carry out staff supervisions and observations, supporting development and maintaining standards
• Review and update care plans to reflect customers' individual needs and preferences
• Identify opportunities to support branch growth through community engagement and business development
• Deliver outstanding customer service in every interaction
• Participate in the branch's shared on-call rota

About You:

• A minimum of one year's practical care experience (essential)
• Previous rota planning or scheduling experience (desirable)
• Excellent organisational and problem-solving skills
• Strong communication skills with a calm and professional approach
• Confident using care management or rostering software (training provided)
• Able to work independently while contributing positively as part of a team

What We Offer:

• Salary of up to £28,000 per year, with additional earnings for out-of-office-hours care visits
• 28 days' annual leave, including bank holidays
• Workplace pension scheme
• Ongoing training and opportunities for career progression
• Support to achieve recognised industry qualifications
• Refer-a-friend bonus scheme

Additional hours may occasionally be required to meet the needs of the business. If you enjoy organising schedules, planning ahead and understand the importance of providing consistent, high-quality care, we'd love to hear from you. Apply today and become part of a dedicated team committed to making a real difference within the local community. All appointments are subject to satisfactory references, an Enhanced DBS check and completion of mandatory training. Please note that this role does not offer sponsorship. If this opportunity isn't the right fit, we may discuss other suitable vacancies within our organisation.