Property Manager – Residential Lettings Radcliffe & Rust Estate Agents – Cambridge Job Type: Full-time, permanent Salary: £28,500–£36,000 per annum, depending on experience, plus commission Location: Cambridge Start Date: 4 January 2027 About the Role Radcliffe & Rust Estate Agents is an established independent estate agency based in Cambridge, and we're looking for an organised, proactive individual with experience in residential lettings and/or property management to join our friendly team. This is an opportunity to take responsibility for an established portfolio of residential properties, overseeing the day-to-day management of tenancies, maintenance, compliance and landlord and tenant relationships. You'll have the autonomy to manage your own workload, make decisions and take ownership of your portfolio, while working within a supportive team environment. You'll work closely with an existing member of our property management team, who has an excellent understanding of our portfolio and procedures, as well as having direct access to the company directors. We believe good property management is a team effort. While you'll be expected to take ownership of your work, you'll never be expected to tackle difficult situations entirely on your own. As our lettings business continues to develop, you'll also play an important role in accommodating new management instructions and helping us grow our portfolio while maintaining excellent standards of service. What You'll Be Doing * Taking responsibility for the day-to-day management of an established portfolio of residential properties. * Building and maintaining strong relationships with landlords, tenants and contractors. * Coordinating maintenance and repairs, obtaining quotations and overseeing works through to completion. * Ensuring properties remain compliant with relevant legislation and safety requirements. * Arranging and overseeing routine property inspections, including carrying out inspections when required. * Managing tenancy renewals, rent reviews and rent increases. * Monitoring rent arrears and taking appropriate action to resolve outstanding payments. * Handling tenancy-related enquiries, complaints and maintenance issues professionally and efficiently. * Coordinating check-in inventories and check-out reports with our established third-party inventory provider. * Reviewing inventory and check-out reports, addressing discrepancies and managing deposit deductions or disputes where necessary. * Liaising with landlords and tenants regarding tenancy changes, renewals and end-of-tenancy arrangements. * Maintaining accurate records and ensuring our property management systems are kept up to date. * Supporting colleagues with more complex property management matters when required. * Assisting with the smooth introduction of new properties into our managed portfolio. Experience conducting rental market appraisals would be advantageous, although this is not an essential requirement. What We're Looking For We're looking for someone with experience in residential lettings and/or property management who is organised, confident dealing with people and committed to providing excellent customer service. The ideal candidate will have: * Previous experience working in residential lettings and/or property management. * A good understanding of residential lettings legislation, compliance and tenancy procedures. * Strong organisational skills and the ability to prioritise a varied workload. * Excellent communication skills and the confidence to deal with landlords, tenants and contractors. * A practical, proactive approach to problem-solving. * The ability to manage challenging situations calmly and professionally. * Good attention to detail and accurate record-keeping. * Confidence using property management software and general office systems. * A positive attitude and willingness to work collaboratively with colleagues. Experience using Vebra Alto would be particularly welcome, although full training on our systems and procedures will be provided. Experience in conducting rental market appraisals would also be beneficial. Essential Requirement Applicants must hold a full UK driving licence and have access to their own car, as the role involves visiting properties throughout Cambridge and the surrounding areas. A Supportive Approach to Property Management We understand that property management can be demanding, and we believe having the right support makes a significant difference. You'll benefit from: * An established portfolio rather than having to build one from scratch. * Day-to-day assistance from an existing member of our property management team. * Direct access to the company directors. * An established third-party inventory provider who carries out check-in inventories and check-out reports, meaning you won't be expected to undertake these visits personally. * The opportunity to focus on managing your portfolio, maintaining strong relationships and resolving property management matters effectively. Our aim is to provide an environment where Property Managers can take pride in their work without feeling that every responsibility falls entirely on their shoulders. Working Hours Monday to Thursday: 9am–6pm (one-hour unpaid lunch break). Friday: 9am–5pm (one-hour unpaid lunch break). Saturday: 9am–1pm, by arrangement. Saturday availability would be welcomed, ideally on an alternate-week basis. However, we appreciate that candidates may have existing commitments, and we're happy to discuss flexible Saturday arrangements with the right person. Salary, Commission & Benefits Basic Salary: £28,500–£36,000 per annum, depending on experience. In addition to your basic salary, you'll have opportunities to earn commission through: * £20 for each qualifying rent increase. * £10 for each qualifying market appraisal appointment booked. Commission is performance-related and is not guaranteed. We also offer: 21 days' annual leave plus bank holidays. An additional day's annual leave for each completed year of service, up to five additional days (26 days plus bank holidays). Christmas and New Year office closure, with flexible home working during this period. Staff are expected to monitor communications and respond to urgent matters, without using their annual leave entitlement. A company-paid parking space at the nearby Tesco car park. A supportive and collaborative working environment. An established portfolio with administrative support. Outsourced check-in inventories and check-out reports. Direct access to the company directors. Training and support with our systems and procedures. Opportunities to take on additional responsibility as the business grows. How to Apply If you have experience in residential lettings or property management and are looking for a new opportunity within an independent Cambridge estate agency, we'd love to hear from you. Please apply with your CV and a short covering note outlining your relevant experience and why you're interested in joining Radcliffe & Rust
