At a Glance
- Tasks: Provide hands-on IT support and ensure smooth operation of internal systems.
- Company: Join Radar Healthcare, a values-led tech company in the healthcare sector.
- Benefits: Competitive salary, flexible working, generous holiday, and a £1,000 learning budget.
- Other info: Enjoy a dog-friendly office, social events, and discounts on various activities.
- Why this job: Be part of a pivotal transition and make a real impact on IT services.
- Qualifications: Experience in IT support, especially with Microsoft 365 and troubleshooting skills.
The predicted salary is between 24000 - 28800 € per year.
Overview
Radar Healthcare is seeking a proactive and skilled IT Support Engineer to provide hands-on technical support across the organisation. This role is critical to ensuring the smooth operation of our internal systems, supporting strategic IT initiatives, and delivering exceptional service to our teams. You’ll be joining at a pivotal time as we transition away from outsourced support and bring IT services in-house. You will work closely with the IT Manager and contribute to the development of our service desk, asset management, and compliance systems.
Responsibilities
- Provide hands-on technical support across the organisation.
- Ensure the smooth operation of our internal systems.
- Support strategic IT initiatives and deliver exceptional service to our teams.
- Work with the IT Manager and contribute to the development of our service desk, asset management, and compliance systems.
Qualifications
- Proven experience in IT support, ideally within a healthcare or compliance-driven environment.
- Strong proficiency in Microsoft 365 administration (Exchange, SharePoint, Teams, Intune, Azure AD).
- Familiarity with Windows Server environments and networking fundamentals.
- Experience with device provisioning tools (e.g. Autopilot).
- Understanding of access control policies and cybersecurity best practices.
- Excellent troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities.
Desirable
- Microsoft certifications (e.g. MS-900, MD-102, AZ-104).
- Experience with cloud platforms (Azure, AWS).
- Knowledge of GDPR, Cyber Essentials, ISO 27001.
- Familiarity with service desk platforms (Freshworks, Jira, Dynamics).
- Experience with patch management tools and processes.
- ITIL Foundation certification or working knowledge of ITIL principles.
What we offer
- A competitive salary of up to £28,000-£32,000 per year, dependent on experience.
- Values-led culture and a supportive environment.
- Learning & development budget of £1,000 each year to drive your own professional development.
- Flexible working – hybrid role with core hours; office at least once a week; potential travel for IT procurement/Asset management.
- 25 days holiday (+ bank holidays), increasing with service, plus the option to buy up to a week.
- Birthdays off and a gesture to celebrate each year.
- Charity leave—empowering all team members to support charity every year on company time.
- Mental healthcare—face-to-face counselling support, an app, and an Employee Assistance Program.
- Healthcare cover with Medicash, including money back for health appointments (physio, dental, optician, prescriptions, private GP, and more).
- Life cover—3x salary.
- Compassionate leave of up to 5 days.
- Paid sick leave—enhanced sick pay after 6 months, increasing with service.
- Enhanced family leave—primary caregivers 16 weeks full pay, 10 weeks half pay; secondary caregivers 2 weeks full pay plus 2 weeks full pay in the first year.
- Pension—3% employer contribution.
- Technology—laptop provided on day one; in-week WFH risk assessment and provision of a second screen, keyboard, mouse, and other essentials as needed.
- Dog-friendly office.
- Socials—company-wide events at least four times per year, plus team events.
- Discounts on cinema, vouchers, gym memberships, days out and more.
- Monthly allowance on our flexible benefits platform to spend on additional covers or benefits, with the option to top up from salary if desired.
Accessibility
If you require any special considerations or adjustments to our application and interviewing process, we are committed to ensuring our process is inclusive and accessible for all. Please let us know how we can best support you.
How to connect
We’d love to hear from you! If this role isn’t quite right for you, click the Connect button on our careers site to receive updates when new opportunities arise. You can also explore our mission, values and culture by checking out our channels:
- Listen to Our What the HealthTech podcast
- Connect with us on LinkedIn
- Discover Radar Healthcare on Glassdoor
Leeds, England, United Kingdom
#J-18808-LjbffrIT Support Engineer-£28K-£32K in Leeds employer: Radar Healthcare
Radar Healthcare is an exceptional employer that prioritises a values-led culture and offers a supportive environment for its employees. With a competitive salary, generous benefits including a £1,000 learning and development budget, flexible working arrangements, and a strong focus on mental health support, employees are empowered to grow professionally while enjoying a healthy work-life balance. The company's commitment to community engagement through charity leave and a dog-friendly office further enhances the unique advantages of working in Leeds, making it an attractive place for IT professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer-£28K-£32K in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365 or troubleshooting, consider creating a portfolio or a blog. Share your insights and solutions; it’ll make you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research Radar Healthcare, understand their values, and think about how your skills can help them transition to in-house IT support. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace IT Support Engineer-£28K-£32K in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention any experience in healthcare or compliance-driven environments, as that’s a big plus for us.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and deliver exceptional service!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. We can’t wait to hear from you!
How to prepare for a job interview at Radar Healthcare
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 administration and Windows Server environments. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you've overcome, particularly in a healthcare or compliance-driven environment, and be ready to explain your thought process during those situations.
✨Understand Their Needs
Research Radar Healthcare and their transition to in-house IT support. Familiarise yourself with their strategic IT initiatives and think about how you can contribute to their service desk and asset management development.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice explaining complex IT concepts in simple terms. This will not only show your technical knowledge but also your ability to support non-technical team members effectively.
