At a Glance
- Tasks: Lead and innovate in customer experience and AI solutions for top B2B clients.
- Company: Join a dynamic team at tmp, where creativity meets technology.
- Benefits: Enjoy generous holidays, private healthcare, and well-being support.
- Other info: Diverse and inclusive workplace committed to sustainability.
- Why this job: Shape the future of CX and AI while driving impactful change.
- Qualifications: 8-10+ years in B2B CX/DX strategy with strong leadership skills.
tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. You’ll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.
At tmp, we partner with leading B2B organisations to rethink and reinvent their customer experience in a world shaped by AI, data, and evolving buyer expectations. This role sits at the intersection of CX strategy, digital experience (DX), and AI innovation. It has been created to drive a step change in how we design, deliver, and commercialise CX and AI-enabled solutions across our client base. You will lead and grow our DX capability, working closely with strategy, engineering, UX, and client services teams to deliver high-impact work while shaping how tmp evolves its AI-enabled offering. This is a senior, hands-on leadership role combining team leadership, client strategy, and commercial ownership.
What you will do:
- DX team leadership and capability building
- Lead and develop the DX team, including engineering and UX specialists
- Define and evolve the vision, positioning, and capabilities of the DX function
- Build a high-performing, scalable team aligned to client and commercial needs
- Partner with senior leadership to ensure the DX team is integrated into broader agency delivery
CX and DX strategy for clients
- Lead CX and digital experience strategy engagements for enterprise B2B clients
- Work with marketing, revenue, and digital teams to design coherent, end-to-end customer experiences
- Translate business challenges into actionable CX, UX, and technology solutions
- Shape projects such as:
- Website and platform CX strategy
- Customer journey and lifecycle design
- AI-enabled experience design
- Act as a senior client partner, confident engaging at executive level
AI innovation and operating model development
- Stay at the forefront of developments in AI, applying both curiosity and critical thinking
- Identify practical opportunities to embed AI into client solutions and internal ways of working
- Help define and evolve tmp’s AI-augmented operating model
- Work closely with the CSO to shape the agency’s AI narrative and go-to-market approach
Commercial growth and revenue ownership
- Drive growth in DX, CX, and AI-related revenue streams
- Identify and develop new opportunities within existing and prospective clients
- Support and lead pitches, proposals, and capability storytelling
- Ensure work is delivered in a commercially effective way, balancing quality and profitability
Who you are
- Highly curious about AI, technology, and customer experience
- Commercially minded, with a strong understanding of how strategy drives revenue
- Comfortable operating at both strategic and hands-on levels
- Confident working with both senior executives and technical specialists
- A collaborative leader who can bring multiple disciplines together
What you will need
- 8-10+ years’ experience working with large B2B organisations across CX, DX, or digital strategy
- Proven experience leading and growing teams in an agency or consultancy environment
- Strong track record delivering CX, UX, or digital transformation projects
- Experience working with Martech and digital platforms
- Demonstrated experience applying or delivering projects involving AI (including GenAI)
- Ability to translate complex concepts into clear, actionable strategies
- Strong commercial acumen and experience contributing to revenue growth
What we offer in return
- Generous holiday allowance (Plentiful PTO)
- Shutdown between Christmas and New Year
- Private healthcare and dental insurance
- Group income protection
- Salary sacrifice pension scheme
- Access to well-being coaching or counselling sessions once a week
- Financial health support
- Parental leave – 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
- Use our portal to access discounts and cashback at plenty of retailers.
- You can also sign up for our cycle-to-work scheme.
- Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, track our impact and helping to reduce emissions.
We are committed to building a diverse team because diversity fuels creativity and better results for everyone. We encourage applications from all backgrounds. If you need any accommodations during the process, just let us know. As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.
Director, CX and AI employer: Radancy
At tmp, we pride ourselves on being an exceptional employer that fosters a culture of curiosity and collaboration among our 300 B2B experts. Our commitment to employee growth is evident through our generous benefits, including ample holiday allowance, private healthcare, and a focus on well-being, all while working at the forefront of AI and customer experience innovation in a dynamic environment. Join us to not only advance your career but also contribute to meaningful projects that shape the future of tech companies.
StudySmarter Expert Advice🤫
We think this is how you could land Director, CX and AI
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Radancy and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Radancy are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Radancy on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Radancy. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Director, CX and AI
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Radancy. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Radancy:Show us that you’ve done your homework! In your application, briefly mention what you admire about Radancy’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Radancy
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Radancy will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Radancy, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
