At a Glance
- Tasks: Support cutting-edge electric marine products and provide technical assistance to customers.
- Company: Join RAD Propulsion, a leader in innovative marine technology.
- Benefits: Gain hands-on experience, travel opportunities, and develop your technical skills.
- Other info: Opportunity for personal growth and to enhance your problem-solving skills.
- Why this job: Be part of a dynamic team making waves in the marine industry.
- Qualifications: Experience in assembly or maintenance, preferably in the marine sector.
The predicted salary is between 30000 - 40000 € per year.
RAD Propulsion is seeking a Product Support Technician to join its dynamic team developing a cutting-edge, electric marine propulsion product range.
Forming an expert knowledge of the RAD products through use, assembly, disassembly, maintenance and servicing, the technician will provide technical support to products in the field and help manage peaks in production volume.
Often customer facing, the technician will portray a professional image, appropriately handling customer questions and concerns, enhancing RAD's reputation as an outstanding supplier of great products.
This role is likely to involve domestic and international travel to customer sites, often at short notice; it is expected that the technician will hold a valid UK or EU passport and maintain its validity at their own expense.
Another key element of the role is in the testing and development of products, giving reasoned, objective feedback on the user experience and performance, helping the design team solve issues and make improvements.
The technician will also be involved in writing and executing test plans both in the workshop and afloat. This could, for example, be to characterise propeller performance or the longevity of gears and bearings.
Skills & Experience
- Experience in an assembly or maintenance environment, preferably within the marine industry; experience of electrical assembly is also desirable.
- Methodical and able to demonstrate excellent attention to detail.
- Strong and thorough analytical skills when examining manufactured products for faults or defects, studying test data and identifying trends.
- Good understanding of typical diagnostic tools such as digital multimeters, oscilloscopes, USB hardware interface devices.
- Able to research, identify, liaise, and confidently manage suppliers to solve problems individually or as part of a team.
- Self-motivated, able to manage own time and take accountability for deliverables.
- Experience of operating and maintaining powerboats to a high standard.
I.T. Support Technician in Hampshire employer: RAD Propulsion
RAD Propulsion is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the electric marine propulsion sector. Employees benefit from opportunities for professional growth through hands-on experience with cutting-edge technology, as well as the chance to travel both domestically and internationally, enhancing their skills while representing a company known for its commitment to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land I.T. Support Technician in Hampshire
✨Tip Number 1
Get to know the company inside out! Research RAD Propulsion's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your technical skills before the interview. Brush up on your knowledge of diagnostic tools and assembly techniques. Being able to demonstrate your expertise will set you apart from the competition.
✨Tip Number 3
Prepare for customer-facing scenarios. Think of examples where you've handled customer queries or concerns professionally. This role is all about enhancing RAD's reputation, so show us you can do that!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace I.T. Support Technician in Hampshire
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology and marine propulsion shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the products we develop and the impact they have.
Tailor Your Experience:Make sure to highlight any relevant experience you have in assembly or maintenance, especially if it’s in the marine industry. We love seeing how your skills align with what we do, so don’t be shy about showcasing your background!
Be Professional Yet Approachable:Since this role involves customer interaction, your written application should reflect a balance of professionalism and approachability. Use a friendly tone while maintaining clarity and respect – we want to know you can handle customer queries with ease.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at RAD Propulsion
✨Know Your RAD Products
Before the interview, make sure you have a solid understanding of RAD's electric marine propulsion products. Familiarise yourself with their features, benefits, and any recent developments. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnostic tools like digital multimeters and oscilloscopes. Bring examples of how you've used these tools in past roles, especially in assembly or maintenance environments. This will demonstrate your hands-on expertise and analytical skills.
✨Customer Interaction is Key
Since the role involves customer-facing responsibilities, think of examples where you've successfully handled customer queries or concerns. Highlight your ability to maintain professionalism under pressure, as this will enhance RAD's reputation as a top supplier.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would approach specific technical problems or product testing scenarios. Prepare to discuss your methodical approach to troubleshooting and how you collaborate with teams to find solutions. This will showcase your self-motivation and accountability.
