At a Glance
- Tasks: Lead daily hotel operations and inspire teams to deliver exceptional guest experiences.
- Company: Join Lochgreen House Hotel & Spa, part of the innovative RAD Hotel Group.
- Benefits: Competitive salary, weekly pay, tips, discounts, and career progression opportunities.
- Other info: Exciting opportunity to lead a new chapter in a growing hotel group.
- Why this job: Be a hands-on leader in a dynamic environment and shape memorable guest experiences.
- Qualifications: Proven experience in senior operational management within hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Operations Manager - Lochgreen House Hotel & Spa (Full-Time)
Lochgreen House Hotel & Spa is entering an exciting new chapter as the newest addition to the RAD Hotel Group.
We are seeking an experienced, passionate, and hands‑on Operations Manager to lead the day-to‑day operation of the hotel.
As the most senior leader on site, you will report directly to the Director of Operations and work closely with the wider company directors to deliver exceptional guest experiences, drive commercial performance, and lead our teams with confidence and professionalism.
This is not a desk‑based management role.
We are looking for someone who leads from the front, is visible throughout the business, and is prepared to support every department whenever required.
From food & beverage to accommodation, events, spa operations and guest service, you will set the standard through your own example while developing a culture of excellence across the hotel.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence.
Our award‑winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.
- What You'll Be Doing
- Acting as the senior operational leader on site, taking full responsibility for the day‑to‑day running of the hotel.
- Leading from the front by maintaining a visible presence across all departments and supporting operational teams wherever the business requires.
- Inspiring, coaching, and developing departmental managers and colleagues to create a high‑performing, guest‑focused culture.
- Driving exceptional standards of guest service across accommodation, food & beverage, spa, weddings, events, and all other hotel operations.
- Working closely with the senior management team to deliver strategic objectives and maximise business performance.
- Taking ownership of operational performance, ensuring delivery against financial targets, labour budgets, service standards, and guest satisfaction.
- Monitoring guest feedback and online reviews, implementing improvements to continually enhance the guest experience.
- Ensuring the hotel consistently achieves the highest standards of presentation, cleanliness, compliance, health & safety, and operational excellence.
- Supporting revenue growth by identifying opportunities to improve efficiencies, maximise sales, and enhance profitability.
- Managing staffing levels and operational resources to meet business demands while maintaining excellent service standards.
- Leading by example during busy service periods, providing hands‑on operational support wherever needed.
What We're Looking For
- Proven experience in a senior operational management role within a quality hotel or hospitality business.
- A genuine hands‑on leader who enjoys being operationally involved and visible within the business.
- Outstanding leadership skills with the ability to inspire, motivate, and develop successful teams.
- Strong commercial awareness with experience managing budgets, labour controls, and operational performance.
- Excellent communication, organisation, and decision‑making skills.
- A natural problem solver who remains calm and effective under pressure.
- A passion for delivering exceptional guest experiences and creating memorable stays.
- Experience overseeing multiple operational departments within a hotel environment.
- Flexibility, resilience, and the ability to adapt to the changing needs of a busy hospitality operation.
- What We'll Offer You
- Competitive salary (DOE)
- 4‑weekly tips
- Weekly pay
- Discount across all RAD Hotel Group venues
- Uniform provided
- Staff meal on duty
- Career progression opportunities within a growing hotel group
- Birthday and length of service incentives
- The opportunity to lead an exciting new chapter for Lochgreen House Hotel & Spa as part of the RAD Hotel Group.
- #J-18808-Ljbffr
Operations Manager in Troon employer: RAD Hotel Group
RAD Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the picturesque Troon, Scotland, our Spa Manager role not only provides a competitive salary but also the chance to lead a dedicated team in delivering outstanding guest experiences, all while enjoying the unique benefits of working in a luxury wellness environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Troon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAD Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAD Hotel Group
Don't be shy about reaching out to RAD Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Troon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAD Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAD Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
