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- Tasks: Oversee daily operations and ensure exceptional guest experiences at Lochside House Hotel.
- Company: Join the award-winning, family-owned RAD Hotel Group.
- Benefits: Competitive salary, weekly pay, staff meals, and discounts across all venues.
- Why this job: Lead a passionate team in a beautiful setting while developing your hospitality skills.
- Qualifications: Experience in hotel operations and strong communication skills required.
- Other info: Exciting career progression opportunities and incentives for birthdays and service length.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced Operations Manager to oversee day-to-day operations at Lochside House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences. Lochside House Hotel is part of the award-winning, family-owned RAD Hotel Group. As a member of our management team, you will contribute to delivering exceptional service and ensuring a positive dining experience for our guests. You will have the chance to develop your skills in customer service, teamwork, and food and beverage service, all while working in a beautiful setting. If you are passionate about providing excellent service and are eager to learn, we encourage you to apply.
What You’ll Be Doing:
- Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
- Leading, developing, and motivating the hotel management team.
- Managing rotas, staffing levels, and ensuring cost controls are met.
- Monitoring and acting on customer feedback to maintain exceptional service standards.
- Ensuring operational procedures and company standards are consistently followed.
- Ensuring compliance with health, safety, and company policies across all hotel operations.
What We’re Looking For:
- Proven experience managing operations in a hotel or similar quality venue.
- Strong communication skills with a professional and clear approach.
- Motivated and results-driven, with the ability to inspire and lead a team.
- A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
- Experience in managing costs and achieving business objectives in hospitality.
What We’ll Offer You:
- 4-weekly tips
- Competitive salary (dependent on experience)
- Weekly pay
- Discount across all 8 RAD Hotel Group venues
- Uniform provided
- Staff meal on duty
- Career progression opportunities
- Birthday and length of service incentives
Operations Manager in New Cumnock employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in New Cumnock
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lochside House Hotel and the RAD Hotel Group. Understand their values, mission, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RAD Hotel Group family and ready to contribute to their success.
We think you need these skills to ace Operations Manager in New Cumnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing hotel operations and any relevant achievements that showcase your ability to lead a team and ensure excellent guest experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how your skills align with what we’re looking for. Don’t forget to mention why you want to work at Lochside House Hotel specifically!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t hesitate to share examples of how you’ve effectively communicated with teams or resolved guest issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Lochside House Hotel and the RAD Hotel Group. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight specific situations where your leadership made a difference in service quality or operational efficiency.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer feedback and resolving issues. Think of a few challenging situations you've faced in previous roles and how you turned them into positive outcomes. This will demonstrate your strong customer service orientation and problem-solving skills.
✨Discuss Cost Management Tactics
Since managing costs is crucial in hospitality, be ready to discuss your experience with budgeting and cost control. Share specific strategies you've implemented in the past that helped achieve business objectives while maintaining high service standards.
